Field Service Technician

Job Description Job Description Customer Support Technician (company title)– North America #7775
Could also be called “Field Service Technician,” “Customer Support Engineer,” and “Mining Equipment Specialist.”
Location: Remote (Utah Travel: 50% across Western North America (primarily air travel)
Join a world leader in mining technology and take your technical expertise on the road—literally. Our client is seeking a Customer Support Technician to serve as the face of the company’s cutting-edge equipment and services for customers across the Western half of North America. This is a high-visibility role that blends technical know-how, customer relationship building, and hands-on problem solving at some of the most advanced mine sites in the industry.
When not traveling, you’ll work from a fully equipped home office, backed by a dedicated support team. On the road, you’ll handle commissioning, maintenance, training, and troubleshooting, ensuring our customers experience the very best in service and reliability.
What You’ll Do
Commission & Maintain : Install, service, and monitor specialized mining equipment at customer sites.
Troubleshoot & Repair : Diagnose issues, perform repairs, and conduct fault-finding to keep operations running smoothly.
Train & Educate : Deliver expert training to mine site personnel on the safe and efficient use of our technology.
Inspect & Prevent : Carry out Non-Destructive Testing (NDT) to detect and address potential failures before they happen.
Collaborate & Support Sales : Work with the Customer Support Manager to recommend spare parts, assist in sales follow-ups, and ensure timely order completion.
Report & Communicate : Capture customer feedback, complete service documentation, and maintain accurate timesheets.
What You Bring
Required:
Journeyman-level qualification in Crane Technology, Diesel Mechanics, Electrical, or similar trade.
Strong written and verbal communication skills with the ability to work confidently at all organizational levels.
Outgoing, customer-focused personality with a proactive approach to building relationships.
Excellent organizational skills and attention to detail, especially in documentation.
Solid IT skills (Microsoft Office proficiency).
Ability to meet all mine site access requirements, including medical clearance.
Preferred:
Tertiary qualification in Engineering or related discipline.
Experience in the hard rock mining industry (1+ year).
Familiarity with mine site operations and grinding mill maintenance (especially relining).
Established network within the North American mining sector.
Licenses & Requirements
Valid U.S. or Canadian driver’s license with clean driving record.
Ability to obtain an unrestricted international driver’s license.
Valid passport and ability to travel freely within the U.S., Canada, and Mexico.
Why You’ll Love This Role
Work with advanced mining technology in a role that blends technical expertise and customer engagement.
Travel to some of the most impressive and challenging mine sites across Western North America.
Enjoy the flexibility of working from a home office when not on-site.
Competitive compensation, company-provided work truck for non-air travel, and all travel expenses covered.
If you thrive on solving complex technical challenges, enjoy building trusted relationships, and want a role where no two days are the same, this is your chance to take your career to the next level.

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Lora Lea Mock

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Company Description This company offers the opportunity to be a big fish is a smaller but rapidly growing mine. Company Description This company offers the opportunity to be a big fish is a smaller but rapidly growing mine.