Poblano Grill Host/Hostess - N May Ave.

Job Description

Job Description

Summary Description:

• We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Responsibilities:

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce the Waiter/Waitress's name.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Answer incoming calls and address customers' queries.
• Assist wait staff as needed.

Qualifications:

• Previous work experience as a Host/Hostess or Waiter/Waitress.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Experience in managing reservations.
• Demonstrable customer service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Availability to work in shifts as needed.
• Good physical condition to walk and stand during an entire shift.
• High school diploma.