Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Knudson Lumber is looking for a friendly and motivated Customer Service Representative to join our team. This position plays an important role in creating a positive shopping experience for every customer while helping maintain a clean, organized, and efficient sales floor.

As a valued team member of Knudson Lumber, your number one priority will always be making sure our customers receive the best customer service. All team members must greet customers with a warm smile, offer assistance, or guide them to the most appropriate team member. Answering incoming phone calls and directing them appropriately is also part of the responsibility.

CUSTOMERS ALWAYS COME FIRST – all other duties follow customer service.

This is not an all-encompassing job description. As a small company, each team member is expected to assist wherever necessary when asked by management or members of the leadership team.

Qualifications

• Strong customer service skills and a positive, professional attitude

• Ability to stand for extended periods (typically 6–9 hours) on a concrete floor

• Ability to frequently lift 25–50 lbs
  
  
• Strong communication and problem-solving skills

• Comfortable using computers and point-of-sale systems

• Ability to work a flexible schedule including weekends and holidays
  
  
• Organized and self-motivated with the ability to stay productive throughout the day

• Willingness to learn about store products and the retail industry

• Previous Lumber Yard Experience Preferred!

Responsibilities

Customer Service

• Assist customers in person and on the phone by answering questions and helping them find the products they need

• Suggest add-on items that help customers complete their projects

• Process purchases, returns, and special orders using the store’s point-of-sale system

• Inform customers about promotions, sales, and new products

Sales Floor Operations

• Maintain a clean, organized, and inviting sales floor

• Restock shelves and ensure merchandise is properly faced and organized

• Walk aisles regularly to assist customers

• Help load products into customer vehicles when needed

Store Support

• Cut keys and mix paint for customers

• Assist other team members with daily store tasks when needed

• Remain aware of store activity and help maintain a safe shopping environment

Loss Prevention & Safety

• Remain alert for shoplifting or suspicious activity and follow store policy when reporting concerns

• Follow all company safety rules and store policies

• Help maintain a clean and safe workplace for customers and employees

Professional Development

• Continue expanding knowledge of store products and departments

• Learn additional retail operations such as inventory procedures and merchandising

• Contribute ideas that improve customer experience and store operations

Company Core Focus & Values

Core Focus:
Building our community with value & extraordinary service

Niche:
Start to Finish – we’ll be there

Core Values:

• Take PRIDE in our work

• Make People HAPPY

• Be AUTHENTIC

• FIX PROBLEMS

• INSPIRE PROGRESS

We expect all team members to live these values every day while serving customers and supporting the team.