Enrollment Services Specialist

Enrollment Services SpecialistThe Enrollment Services Specialist ensures students and staff have access to accurate, efficient, and policy-compliant enrollment processes. Serving as a primary point of contact at the front counter, this position plays a critical role in supporting students at key points in their educational journey by applying specialized knowledge to facilitate enrollment transactions. The position contributes to a seamless and supportive enrollment experience.Title: Enrollment Services SpecialistClassification: Program Specialist 2Salary: Range 42Workload: 40 hours/weekSchedule: Fall term to Spring Term: Monday through Thursday 9:00am – 6:00pm. Fridays 8:00am – 5:00pm, with occasional evenings and weekends, Summer term: (4) 10 hour shifts Monday to ThursdayUnion: WFSEDepartment: Enrollment ServicesReports To: Associate Director of Student Experience 45Position Number: 00011893This position may be eligible for hybrid work, per Everett Community College's Telework PolicyDuties & ResponsibilitiesProgram CoordinationProcess undetermined residency cases, ensuring compliance with state criteria and institutional policies.Evaluate complex or non-standard residency applications and enrollment requests within delegated authority, escalating unusual problems with recommended solutions to leadership.Process and triage incoming enrollment services forms, such as enrollment verification requests and releases of information, ensuring accuracy and compliance with FERPA regulations.Assist with enrollment transactions, such as registration, course drops, and program changes.Provide information on tuition rates, waivers, and classifications, ensuring accurate coding and application.Act as a support and liaison for High School Partnerships, Testing Center, Recruitment, Admissions, and campus staff on enrollment-related processes.Front Counter Operations and Customer ServiceGreet visitors and manage front-counter flow, serving as the primary point of contact for in-person enrollment, registration, and residency inquiries.Provide excellent customer service via multiple communication channels, including in-person, text, email, and phone.Liaise with multiple departments to resolve student issues, troubleshoot registration challenges, and provide actionable solutions.Guide students through complex enrollment processes, offering alternative courses of action and explaining the implications of decisions.Assist with workflow coordination and provide support for data entry during peak operational periods.Records Management & Policy CompliancePerform document processing tasks, including scanning, indexing, verifying, and archiving student records and forms into electronic document management systems.Maintain organized physical and electronic filing systems in accordance with institutional practices and state record retention protocols.Interpret and apply state, federal, and institutional policies, ensuring adherence to residency guidelines and FERPA regulations across all processes.Communicate procedural updates to staff and assist in revising forms, web content, and program materials to align with compliance requirements.Ensure proper distribution, accurate completion, and maintenance of all departmental formsGeneral DutiesParticipate in departmental initiatives to improve operations and student support.Support the goals and operations of the department, division, and College.Perform other duties as assigned to support departmental operations and campus needs.QualificationsRequired Education and Experience (or equivalent combination of):Associate's degree with coursework in business, education, or a related field, or equivalent experience.Two (2) years of years of experience in student services, program support, or similar responsibilities.Required Knowledge, Skills, and Abilities:Knowledge of state and federal policies related to residency and enrollment.Proficiency in navigating and troubleshooting student information systems, such as ctcLink.Skills in providing high-quality customer service to diverse populations.Ability to interpret and apply policies and regulations accurately.Ability to manage and prioritize multiple tasks with attention to detail.Strong in-person and electronic communication skills.PreferredBachelor's degree in business, education, or a related field.Experience working in a higher education setting.Fluency in a second language to support multilingual populations.Additional InformationPhysical RequirementsAbility to operate office equipment, including computers and telecommunication devices.Ability to observe, analyze, and interpret data from various sources.Ability to prepare and present detailed reports, both in written and audible formats.Ability to exchange information with others.Ability to sit or stand for extended periods while performing routine tasks.Ability to lift and carry objects weighing up to 25 pounds.Ability to navigate the environments, conditions, and hazards typical of this role.Terms of EmploymentOvertime eligible – FLSA non-exemptPosition is subject to Everett Community College policies and procedures.Performance will be evaluated after a six (6) month probationary period and annually.Notice to ApplicantsThis position is not eligible for an employment visa sponsorship. Applicants must be authorized to work in the United States for any employer.Background CheckPrior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.Drug-Free CampusIn compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCC's policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at View phone number on click.appcast.io.Safety and SecurityEvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page. This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at View phone number on click.appcast.io.Reasonable Accommodations and Non-DiscriminationReasonable accommodation is provided in all aspects of employment, including the application process, consistent with the Americans with Disabilities Act and state law. To request a reasonable accommodation, please contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io. For more information see: EvCC3020: Americans with Disabilities Act policyEverett Community College does not discriminate based on, but not limited to, race, color, national origin, citizenship, ethnicity, language, culture, age, sex, gender identity or expression, sexual orientation, pregnancy or parental status, marital status, actual or perceived disability, use of service animal, economic status, military or veteran status, spirituality or religion, or genetic information in its programs, activities, or employment.Contact the following people with inquiries or complaints regarding discrimination, Title IX compliance, or Americans with Disabilities Act compliance:Equal Opportunity Director: View email address on click.appcast.io, View phone number on click.appcast.io;ADA Coordinator: View email address on click.appcast.io, View phone number on click.appcast.io; Everett Community College