Anfitrion(a)/Cajero(a) - STK San Juan

STK San Juan Host/Hostess

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment.

STK San Juan is a world-renowned restaurant with a unique concept that fuses modern steakhouse with an elegant lounge in a culinary experience with the quality of a traditional steakhouse. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We trust that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Key Responsibilities

• Receive guests warmly upon arrival and escort them to their tables.
• Manage the seating plan and reservation system to ensure accurate table assignments and efficient rotation.
• Handle guest inquiries, requests, and special preferences with tact and efficiency.
• Provide accurate wait times and oversee waiting lists.
• Communicate effectively with guests to manage their expectations and enhance their dining experience.
• Assist in coordination with waiters, kitchen staff, and management to ensure smooth operation of the dining area.
• Collaborate closely with waiters, bussers, and other restaurant employees to ensure seamless service.
• Support the team in general by assisting with various tasks as needed.
• Maintain a professional and courteous attitude.
• Help manage reservations, update guest profiles, and organize seating arrangements.
• Maintain cleanliness and organization in the host/hostess station and lobby area.
• Assist in handling phone calls and guest inquiries about reservations and dining options.
• Maintain the restaurant's standards of excellence in service and hospitality.
• Follow all company policies and safety procedures; report accidents, injuries, and unsafe conditions to the supervisor.
• Complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to achieve common goals.
• Ensure compliance with quality expectations and standards.
• Ensure that the uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other reasonable tasks as assigned by supervisors.

Qualifications

• Hospitality-oriented.
• This position requires exceptional interpersonal skills, a polished appearance, and the ability to handle guest interactions with professionalism and grace.
• Previous experience as a host/hostess in a fine dining or upscale restaurant environment is preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and courteous under pressure.
• Knowledge of reservation systems and basic computer proficiency.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Fully bilingual (Spanish/English).

Benefits

• 401(k) Plan
• Employer Contribution to 401(k)

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.