Financial Counselor

Location BBC Bronson Battle Creek Title Financial Counselor Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. The Financial Counselor is responsible for meeting with patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, Medicaid, or other local/governmental funding program) and/or require assistance in reviewing and establishing payment options. The Financial Counselor is responsible for a broad spectrum of duties, beginning with the initial patient contact, via the pre‑admit/pre‑registration functions and ending with the control and maintenance of the patient's account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process. Performs cashiering and customer service functions. Employees providing direct patient care must demonstrate competencies specific to the population served. 1 year of experience required within a hospital or clinic environment, insurance company, managed care organization, or other financial service setting, performing financial counseling, financial clearance and/or customer service activities. Associate's degree preferred. Notary public credentials preferred. Knowledge of insurance and governmental programs, regulations and application processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required Working knowledge of medical terminology desirable Data entry skills (50-60 keystrokes per minutes) Basic Computer skills preferable Accuracy, attentiveness to detail and time management skills are required Must be able to set and organize own work priorities, and adapt to them as they change frequently Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles Excellent problem solving skills are essential Excellent communication (verbal and written) and organizational abilities Must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function (e.g., Nursing notifies Financial Counselor of when an elusive family member is visiting patient); accuracy, attentiveness to detail and time management skills are required Must be comfortable operating in a collaborative, shared leadership environment Knowledge of insurance payer regulations and requirements Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. Ensures patient safety by authenticating patient identity throughout all essential functions. Meets or exceeds established customer service, productivity and quality standards in all essential functions. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Performs activities that relate to financial counseling for multiple patient types (Inpatient Admissions, Outpatient Observation and Bedded Outpatients, Diagnostic Outpatients, Ambulatory Surgery, Emergency Department Registrations, Series accounts, etc.). Frequent communications will occur with patients/family members/guarantors, 3rd party payers, local/governmental agencies, attorneys, employers, physicians/office staff and contracted vendors/agencies. Internal contacts include the Patient Accounting, Patient Access, Social Work Services, Utilization Review/ Case Management, Ancillary and Nursing department staffs. Assists patients in the completion of applications for all applicable funding sources. Perform financial counseling on uninsured and under‑insured patients on a pre‑service, time‑of‑service and post‑service basis. May interview patient and/or their representative either by telephone or in‑house to accurately update demographic, clinical, financial and insurance data necessary to complete the financial coun Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)