Vacation Relations Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Position

We are seeking personable, service-driven individuals to join our virtual team as Vacation Relations Specialists. In this role, you will be a resource for clients as they explore vacation ideas, evaluate available experiences, and prepare for their upcoming trips.

The position combines customer communication, online research, reservation assistance, and follow-up. Client requests may range from relaxing resort stays and cruises to family vacations, romantic escapes, group trips, celebrations, tours, and international experiences.

What You'll Be Doing

• Establish positive relationships with new and returning clients
• Ask questions to understand each client's vacation style, interests, dates, and budget
• Research destinations and experiences that fit individual preferences
• Locate suitable resorts, hotels, cruises, packages, transportation, tours, and activities
• Share relevant choices and help clients understand available features and inclusions
• Respond to questions and provide general vacation-planning information
• Assist clients with moving forward on their preferred selections
• Work with approved supplier resources to coordinate requested arrangements
• Review traveler information and reservation details for completeness
• Keep confirmations and other important trip information organized
• Remind clients about upcoming payments, documentation needs, and important dates
• Maintain regular communication as the vacation approaches
• Provide pre-trip updates and assist with routine reservation requests
• Record client interactions and maintain accurate account information
• Stay informed about supplier products, destination updates, and available promotions

Qualifications

• Friendly and professional approach to customer service
• Strong written and verbal communication abilities
• Comfortable building relationships with clients
• Organized and consistent with follow-up
• Detail-focused when handling important information
• Able to research and compare online options effectively
• Comfortable balancing multiple client requests
• Self-directed and dependable in a remote environment
• Basic proficiency with computers, email, and internet-based tools
• Willing to learn new reservation systems and supplier platforms
• Reliable internet connection and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Australia, Mexico, Spain or another qualifying countries

Training & Resources

• Client communication and relationship management
• Vacation research and recommendation methods
• Supplier resources and reservation technology
• Destination and vacation product education
• Customer service and follow-up procedures
• Booking documentation and accuracy
• Professional certification opportunities
• Continued industry learning

What the Opportunity Offers

• Fully remote work environment
• Flexible part-time or full-time scheduling
• Beginner-friendly training
• No previous industry experience required
• Access to established supplier resources and professional tools
• Opportunities to build customer service, communication, research, organization, and sales skills
• Travel-related discounts and industry benefits where applicable
• Continued professional development and virtual team resources
• Opportunities for expanded responsibilities and growth