Business Support Associate

Sandvik Coromant in Westminster, SC is looking for a Business Support Associate ready to play a key role in efficiency and supporting day‑to‑day business operations. About the Role The Business Support Associate is a customer‑facing and internal operations role that directly supports the Coromant strategy by advancing a Customer First Mindset and enabling High Performing Teams. This position serves as a central connector between external customer engagement and internal site coordination, ensuring a seamless, high‑quality experience for customers, employees, and leadership. Key Responsibilities Customer Experience & Engagement Serve as the primary point of contact for all site visitors, ensuring a professional, welcoming, safe, and high‑impact experience from arrival to departure. Coordinate and execute customer visits end‑to‑end, including scheduling, agenda alignment, facility readiness, presentations, and tours across multiple product lines (inserts, powder, solid round tools). Partner cross‑functionally with Sales, Operations, and related leadership to ensure consistent messaging, preparedness, and follow‑through for all customer interactions. Continuously identify and implement improvements to elevate customer experience, responsiveness, and service quality standards. Maintain and track customer visit metrics and feedback to support continuous improvement initiatives. Business Operations & Administrative Leadership Provide high‑level administrative and operational support to site leadership, management teams, and HR with a strong emphasis on discretion and confidentiality. Prepare and analyze reports, presentations, and communications using advanced Microsoft Office skills to support decision‑making and site visibility. Manage travel coordination and logistics for internal leaders, external guests, and customers, ensuring efficiency and alignment with business objectives. Oversee front office operations, including visitor management, mail distribution, and facility readiness, ensuring professional and efficient daily execution. Manage timekeeping support and temporary workforce coordination, including reporting to staffing agencies. Internal Communication & Alignment Lead and maintain site‑wide communication channels, including digital displays, communication boards, and internal announcements to ensure clarity, consistency, and timeliness. Partner with leadership to translate business priorities into effective site communications that reinforce strategy, goals, and performance. Act as a liaison across departments to ensure alignment and coordination on key initiatives and events. Employee Engagement & Culture Development Plan, coordinate, and enhance employee engagement initiatives in partnership with HR and site leadership to strengthen morale, participation, and retention. Lead logistics and execution for site events, recognition programs, wellness initiatives, and team‑building activities. Foster a workplace culture centered on collaboration, inclusion, health & wellness, and continuous improvement. Manage vendor relationships and procurement related to engagement activities, events, and promotional items. Facility & Event Coordination Oversee the coordination and readiness of conference rooms, meeting spaces, and shared areas, ensuring professional standards for internal and external use. Plan and execute meetings, lunches, site tours, and large‑scale events with attention to detail, cost efficiency, and experience quality. Maintain inventory and organization of office, kitchen, and event supplies. Safety, Compliance, & Continuous Improvement Act in accordance with a high safety culture by consistently demonstrating a safety‑first mindset. Ensure compliance with the ISO standards, including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety). Support audits, reporting, and compliance initiatives as required. Identify opportunities to improve processes, efficiency, and service levels across administrative and engagement functions. Adhere to all company rules and safety policies. Perform additional duties and special projects that support evolving business needs. Education & Experience Associate’s or Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience). 3+ years of experience in administrative, customer‑facing, or business support roles. Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Exceptional communication, organizational, and interpersonal skills. Ability to manage multiple priorities with high accuracy and professionalism. Preferred: Experience in manufacturing or industrial environments. Preferred: Experience coordinating events, customer visits, or employee engagement initiatives. Preferred: Familiarity with ISO standards and compliance requirements. Key Competencies Customer‑Centric Mindset Organizational Agility & Excellence Communication & Influence Collaboration & Team Engagement Attention to Detail & Quality Focus Initiative & Continuous Improvement Equal Opportunity Statement Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at View email address on click.appcast.io. Sandvik also provides reasonable accommodation for employees with disabilities consistent with its obligations under the law. Benefits Sandvik offers a comprehensive compensation package, including health, dental, and disability insurance, a 401(k) retirement savings plan, and opportunities for professional competence, development, training, and career advancement. #J-18808-Ljbffr