Server

Description Job Title:Server Location:Miami, FL Reports To:Floor Manager / Assistant General Manager / General Manager Department:Front of House – Operations Employment Type:Hourly, Non-Exempt (Tipped) About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for exceptional guest experiences, culinary innovation, and a values-driven culture. Our teams bring world-class food, beverage, and warm hospitality to life across acclaimed concepts worldwide. Position Summary Servers are at the heart of the guest experience at José Andrés Group. As a Server, you are responsible for creating memorable dining experiences through warm hospitality, strong food and beverage knowledge, attentive service, and seamless teamwork. The ideal candidate thrives in Miami’s fast-paced and diverse hospitality environment, anticipates guest needs, communicates confidently, and brings genuine enthusiasm for food, beverage, and hospitality to every interaction. Key Responsibilities Guest Experience & Hospitality Deliver warm, genuine, attentive, and engaging hospitality to every guest. Welcome guests and confidently guide them through the dining experience. Anticipate guest needs and personalize service whenever possible. Create meaningful guest connections while maintaining polished and professional service. Provide exceptional hospitality to a diverse mix of local, national, and international guests. Address guest questions and concerns promptly and involve leadership when appropriate. Service Execution Execute all steps of service according to JAG standards, including greeting, order taking, coursing, table maintenance, and check presentation. Manage multiple tables while maintaining accuracy, organization, and attention to detail. Accurately enter orders, modifications, allergies, and dietary restrictions. Monitor the timing and pacing of each table throughout the dining experience. Communicate effectively with culinary, beverage, runner, and support teams to ensure seamless service. Ensure food and beverages are delivered accurately and according to established standards. Food & Beverage Knowledge Develop and maintain comprehensive knowledge of menu items, ingredients, preparation methods, and flavor profiles. Confidently explain dishes and answer guest questions regarding the menu. Maintain working knowledge of wine, cocktails, spirits, beer, and non-alcoholic beverage offerings. Understand common allergens and follow established procedures when communicating dietary restrictions. Participate in pre-shift tastings, menu education, and ongoing training. Sales & Recommendations Make thoughtful food and beverage recommendations based on guest preferences and dining occasions. Identify opportunities for suggestive selling and upselling while maintaining a genuine, hospitality-first approach. Recommend complementary beverages, additional courses, desserts, and other menu offerings. Support restaurant sales goals through strong product knowledge and guest engagement. Teamwork & Communication Work collaboratively with bartenders, hosts, runners, bussers, culinary teams, and leadership. Support fellow team members during peak periods to maintain efficient service flow. Communicate allergies, dietary restrictions, guest concerns, and special requests clearly and immediately. Participate in pre-shift meetings and contribute to a positive, respectful, and team-oriented work environment. Cleanliness, Safety & Compliance Follow all food safety, sanitation, and responsible alcohol service requirements. Maintain clean and organized tables, stations, and service areas. Complete assigned opening, closing, and side-work responsibilities. Follow JAG policies, procedures, and all applicable Florida and local health and safety regulations. Requirements Required Qualifications Previous serving experience in a high-volume restaurant environment preferred; we will train the right candidate. Upscale casual, luxury hospitality, or fine dining experience preferred. Strong communication, interpersonal, and hospitality skills. Ability to engage comfortably with a diverse guest population. Ability to learn and confidently communicate detailed food and beverage information. Strong organizational skills with the ability to manage multiple priorities simultaneously. Ability to remain calm, positive, and attentive in a fast-paced environment. Passion for food, beverage, hospitality, and creating memorable guest experiences. Reliable attendance and schedule flexibility, including nights, weekends, and holidays. Food Handler and responsible alcohol service certifications, or ability to obtain them as required. Working Conditions & Physical Requirements Stand and walk for extended periods, including shifts of up to 8+ hours. Frequently bend, reach, carry, and maneuver throughout the dining room. Lift and carry trays, plates, and service items up to 25–30 lbs. Work in a fast-paced restaurant environment with variable noise, lighting, and temperature conditions. Slip-resistant footwear required. In Return, We Offer You Competitive hourly pay plus tips Flexible scheduling Opportunities for growth, cross-training, and advancement within José Andrés Group Ongoing food, beverage, and hospitality education Employee dining and partner discounts Access to health & wellness benefits where eligible A dynamic, inclusive, and team-driven work environment Equal Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program. #J-18808-Ljbffr José Andrés Group