Patient Registration Specialist

Job Description

Title: Patient Registration Specialist


3 Openings:

Full-Time (NE Grand Rapids): M-F, shifts fall between 7:30AM and 5:30PM

Full-Time (Wyoming, MI): M-F, shifts fall between 7:30AM and 5:30PM

Part-Time (Wyoming, MI): M-F, 4PM-8PM with the potential to work Saturdays in the future.

Work Environment: Onsite

About Us

Orthopaedic Associates of Michigan (OAM) is proud to be West Michigan's most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, to rehabilitation.


As a patient at OAM, you will have access to our Specialized Surgeons, Physical and Occupational Therapists, Pool Therapy, onsite and cost effective MRI and X-ray services, and orthopaedic bracing, as well as our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at MidTowne - all of which are committed to optimizing your outcome.


Our teams work together to maximize and adjust your treatment quickly and easily, resulting in a smoother, faster recovery for you. From your neck to your toes, and from traumatic injuries to chronic conditions, you'll receive compassionate care that will get you back to living. Your goal is our goal - we will restore your health so you are functioning as fully as possible in the activities you love at home, work, and play.

Position Summary

As a Patient Registration Specialist at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments. This Registration Specialist role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking.

Essential Responsibilities

• Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times.
• Collect patient information and ensure all necessary forms are completed and signed.
• Verify patient insurance.
• Assist patients in scheduling return appointments while remaining cognizant of the provider's scheduling preferences.
• Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office.
• Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy.
• Collect any copayments, deductibles, and/or outstanding balances from patients.
  1. Accurately post payments and provide patients with receipts.
• Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions.
  1. Identify and services and/or procedures that require modifiers and post accordingly.
  2. Verify that all patient encounters are accounted for and posted to the appropriate patient account.
• Consult with clinical staff or provider regarding any charge/coding questions.
• Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure.
  1. Research and correct any posting errors.
  2. Report cash shortages to supervisor.
• Answer and transfer phone calls.
• Answer patient questions as needed.
  1. Reach out to appropriate OAM personnel to assist with any questions that require further follow up.
• Address and respond to all complaints in a timely manner.
• Maintain the strictest confidentiality by following HIPAA and OAM guidelines and procedures.
• Project a professional image by adhering to OAM's uniform policy and maintaining personal grooming.
• Maintain an organized and clean work space.
• Other duties as assigned by management.

Required & Preferred Qualifications

Education, Training, and Experience:

• Required:
  1. 1+ years of experience working in a healthcare setting.
  2. Minimum typing speed of 45 works/minute.
  3. High School Diploma/GED.
  4. Reliable transportation as this is a float role.
• Preferred:
  1. 2+ years of experience with medical office check in and check out functions; including insurance billing and self-pay collections, preferably in a multi-specialty group practice.
  2. Experience with patient accounting software.

Specific Skills, Knowledge, and Abilities:

• Exceptional customer service skills.
• Great problem solving and critical thinking skills.
• Knowledge of HIPAA guidelines and requirements.
• Knowledge of third party payer requirements.
• Knowledge of Federal and State billing regulations and guidelines.
• Strong written and verbal communication skills.
• Ability to multi-task while remaining very detail-oriented.
• Highly organized and self-motivated.
• Must be computer savvy and proficient in MS Office.

Motor, Sensory, and Physical Requirements:

• Ability to sit for long periods of time.
• Some bending, stooping, lifting, and reaching required.
• Ability to lift up to 50 pounds (on rare occasions).
• Manual dexterity required to operate modern office equipment.
• Must have normal or correctible range of hearing, speech, and eyesight.