Sales Support Specialist

Sales Support Specialist

Job Category: Support, Sales Operations Requisition Number: SALES001434

Location: Piperton, TN 38017, USA

Job Details

Job Title: Sales Support

Department: Sales

Reports To: Sales Support Manager/Sr. Sales Support Manager/Office Manager/Inside Sales Manager

Key Responsibilities:

• Supports Account Managers with customer needs.
• Enters customer orders and quotes, as needed.
• Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
• Works Open Order Reports, internal and/or external, as needed.
• Processes Customer Support cases.
• Prepares and assigns cases to quality for corrective action and/or analysis.
• Prepares and submits Rebate Set-Up Requests.
• Prepares and submits Item Set-Up Requests.
• Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
• Proactively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
• Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations, and items ordered.
• Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
• Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.
• Other tasks as assigned.

Required Skills:

Microsoft Excel & Word, General Computer Skills, Organizational skills, Problem-Solving Skills, Mathematical aptitude, Attention to Detail, Good Communication Skills, Works well independently & in group environments.

Minimum Education Requirements:

High School Diploma (or GED).

Required Experience:

This is an entry-level position.

Note:

The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.

The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.

Qualifications

Business Acumen Skills Novice

Influential Skills Some Knowledge

Communication Skills Advanced

Computer Literacy Expert

Adaptability Advanced

Microsoft Office Skills Expert

Required Behaviors:

Dedicated: Devoted to a task or purpose with loyalty or integrity

Innovative: Consistently introduces new ideas and demonstrates original thinking

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Required Motivations:

Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

Job Security: Inspired to perform well by the knowledge that your job is safe

Goal Completion: Inspired to perform well by the completion of tasks

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Required Education: High School or better in High School or GED.

Preferred Education: Bachelors or better in Sales.

Preferred Experience:

2 years: Strong customer focus

1 year: Strong ability to manipulate or create spreadsheets and formulas

3 years: Strong computer skills

1 year: Clerical or administrative support

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.