Mitigation Project Manager

Lead Restoration Technician / Crew ChiefAt ServiceMaster TEAM, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC. This role is ideal for a technically skilled restoration professional who understands drying science, leads from the front, and holds teams accountable for quality and compliance.Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations. You may assist or be responsible for getting estimates and documentation to the appropriate people. You will need experience and proven knowledge within the restoration industry. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.Job ResponsibilitiesRetrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work siteCompletes assigned jobs according to company processes, maintains quality control within the budget of each jobMay perform daily monitoring on active residential and/or commercial jobs and communicates with customers.Maintains records of personnel and resources used on projects and communicates all billable events to others.Inspect and scope jobs onsite-and works with the proper individuals on scope of jobDocument / review loss with clear and descriptive job photos and upload into operating system/softwareMay assist with estimates using XactimateCommunicates conversations and key information on the job using the notes feature in required softwareEstimates using carrier audit standards and manages the estimate based on feedback from client and customerExplains drying process and next steps to resolution in person to customers using printed materials as a guideInterfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the lossMay perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companiesMay train new technicians or key operational team membersJob RequirementsStrong knowledge of restoration industry both with and without insuranceValid Driver's License and satisfactory driving recordAble to work independently or work with/lead a teamExhibit professionalism, maturity, and the willingness to serve the customerExperience managing teams of 2 or moreExperience with entering data using a tablet or mobile phoneStrong verbal and written and communication skillsStrong problem solving and customer service skillsMust be able to prioritize activities and meet deadlinesWorking on-call schedule is requiredCertifications: ASD – Applied Structural Drying Technician, WRT – Water Damage Restoration Technician REQUIREDPhysical Demands and Working ConditionsMove up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.Express or exchange ideas with others and receive and act on detailed information given.For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.Compensation: $23.00 - $26.00 per hourBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.Our environment is a diverse community where successful people work together to achieve common goals.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.