HOTEL SERVICES ASSISTANT MANAGER

Introduction
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Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Hires, trains, motivates, evaluates, and manages staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.
• Implements and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as ordering and staffing to ensure proper planning and efficient operation of department.
• Responsible for morale of department through quality of supervision and training and provides training for all department personnel to ensure extraordinary guest service standards are met.
• Works in conjunction with Casino and Marketing.
• Requisition supplies and equipment.
• Process reservations and advance registration payments.
• Inspect guests' room, public access areas, and outside grounds for cleanliness and appearance.
• Responds to guest concerns and provides resolutions.

Requirements

• Bachelor's Degree; and/or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to deliver and coach a level of guest service.
• Ability to maintain a high level of confidentiality and professionalism.
• Computer literate with capability in Microsoft Office.
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.