Business Process & Strategy Director

As the Director of Business Analysis, you will play a critical role in shaping the strategic direction of our Delivery Analytics services, ensuring the delivery of top-tier service to our clients, and driving the growth and efficiency of our operations. Your leadership will be instrumental in nurturing a culture of excellence and innovation within the team. Key responsibilities include: 1. Strategic Leadership and Vision: - Define and implement the strategic vision for the Delivery Analytics team, aligning with overall business objectives. - Champion innovation within the team, encouraging the adoption of new technologies and methodologies to enhance our service offerings. 2. Client Relationship and Account Management: - Oversee the management of key client accounts, ensuring the delivery of exceptional services and maintaining high levels of client satisfaction. - Develop strategic partnerships with clients, understanding their evolving needs and how our services can support their goals. 3. Team Management and Development: - Lead, mentor, and expand the Business Analysis team, fostering a culture of continuous learning and professional growth. - Ensure the team has the necessary resources and skills to meet client needs effectively and efficiently. 4. Operational Excellence and Innovation: - Drive operational excellence within the team, streamlining processes and leveraging technology to improve service delivery and efficiency. - Lead the development and implementation of advanced analytics projects that contribute to strategic decision-making and client solutions. 5. Business Development and Growth: - Identify and pursue new business opportunities, expanding our service offerings within existing and new client accounts. - Collaborate with cross-functional teams to develop integrated solutions that enhance client satisfaction and drive revenue growth. 6. Performance Management and Analytics: - Monitor and analyze team performance, client satisfaction, and service delivery metrics to identify areas for improvement. - Implement predictive analytics and advanced data modeling techniques to inform strategic decisions and optimize service delivery. 7. Knowledge Management and Industry Leadership: - Ensure the team remains at the cutting edge of industry trends, technologies, and best practices in analytics. - Represent Delivery Analytics in industry forums and conferences, positioning our team as a leader in the field. Key Expectations: - Master’s degree in Business, IT, Management, or 5+ years of experience in this related field preferred. - Extensive experience in leadership roles within the IT services and analytics sectors. - Demonstrated success in strategic planning, team leadership, and client relationship management. - In-depth knowledge of business analysis, data analytics methodologies, and technology trends. - Exceptional communication, negotiation, and interpersonal skills to engage with clients, team members, and stakeholders at all levels. - Proven ability to drive innovation, manage change, and deliver results in a fast-paced environment.