Mobile Associate - Retail Sales, Bilingual Preferred

Job Overview Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services, thrive in a fast‑paced environment, and continually deepen customer relationships. They learn to uncover customer needs and educate, demonstrate, and recommend device and service solutions, preparing for the next level as a Mobile Expert. The role is a learning role, with new associates working with their team and proactively building skills and proficiencies to move up. Job Responsibilities Build proficiency in serving and selling to customers while providing a world‑class customer experience and building loyalty by helping customers continue where they left off in their shopping journey—whether online, through Customer Care, or in‑store; exploring individual needs and providing hands‑on demonstrations of the latest technology; side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan; and approaching service and sales needs with composure, integrity, and compassion. Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate how our ever‑expanding coverage stacks up in customers’ neighborhoods; why T‑Mobile plans and services allow customers to live unlimited, feel the love, stay connected, and go further; complete training on the in‑store experience, new skills and processes, and knowledge of systems and reference resources; and make the most of shift time by consistently seeking information between customers and learning about innovations in wireless and technology. Establish relationships with and partner with T‑Mobile employees across channels, including business and customer service, to collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment; successfully identify and hand off small business leads; support team initiatives and create an inclusive environment. Education High School Diploma/GED (Required) Work Experience 6 months of customer service and/or sales experience, retail environment preferred (Required) Knowledge, Skills and Abilities Passionate customer advocate who enjoys connecting and having fun while serving customers (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions (Required) Effective at balancing customer needs and performance goals (Required) Licenses and Certifications At least 18 years of age; legally authorized to work in the United States. Travel required: No. DOT regulated position: No. Safety sensitive position: No. Hourly base pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year, varying with performance and full‑time status. All employees are guaranteed a base of $20 per hour inclusive of incentives, and all eligible employees may receive an annual stock grant. Benefits include medical, dental, vision, flexible spending, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, child‑care subsidy, tuition assistance, and more. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more details, visit Never stop growing! As part of the T‑Mobile team, the career ladder is a jungle gym of possibilities. We support growth by encouraging employees to live our values and invest in career advancement. T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship, veteran status, or disability. Discrimination or harassment based on these factors will not be tolerated. If you have a disability and need reasonable accommodation during the application or interview process, contact View email address on click.appcast.io or call View phone number on click.appcast.io. This channel is for accommodation requests only and does not serve as an application method. #J-18808-Ljbffr T-Mobile