Automation Engineer

Automation EngineerThis organization is transitioning to a service-centric, machine-readable operating model to enable end-to-end system understanding, management, and automation. The Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent outcomes.Key ResponsibilitiesDesign, build, and maintain workflows using Flow Designer and related automation capabilities.Develop reusable flows, subflows, and actions for enterprise-scale use cases.Translate business and operational processes into automated workflows.Embed governance rules and approval models into workflow logic to prevent non-compliant or unauthorized actions.Build workflows supporting the change lifecycle, including validation, approvals, and execution gating.Enable incident routing, triage, and enrichment workflows.Design workflows with error handling, retry, and fallback logic to ensure automation is resilient.Monitor workflow performance and improve processes to reduce cycle time and eliminate inefficiencies.Required QualificationsExtensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.Strong understanding of workflow orchestration and process automation principles.Experience translating business requirements into automated solutions.Proven ability to build scalable and reliable automation in large enterprise environments.Experience participating in and delivering outcomes for large, enterprise-level initiatives.Preferred QualificationsA Bachelor's Degree is preferred.Experience supporting service-centric or Service-Aware operating models.Familiarity with governance automation and policy-as-code concepts.Experience with ITSM processes such as change and incident management.Background in banking or other regulated enterprise environments.Experience with ServiceNow core products including CMDB, CSDM, Discovery, ITSM, ITOM, and Service Mapping.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.