Service Operations Program Lead/Analyst

Element Biosciences seeks a Service Operations Program Lead to manage operational systems, meeting cadences, and cross-functional programs supporting their Service & Support organization. The role oversees release readiness, demand portfolio management, and operational improvements as the company scales its product portfolio.

Responsibilities

• Own global Service & Support operating cadence including sprint updates, syncs, and monthly meetings with agenda development and action tracking
• Manage release readiness and communications for system and process changes across SFDC and related platforms
• Execute end-to-end GSS Monthly process including agenda development, recording, and recap documentation
• Manage Service Operations demand intake and portfolio prioritization through Jira-COPM with triage and status reporting
• Partner with Business Systems to translate service requirements into system enhancements and coordinate UAT and adoption

Requirements

• Bachelor's degree or equivalent practical experience
• 3-5+ years in service operations, program management, or commercial operations
• Hands-on Salesforce experience with cases, work orders, and service resources
• Experience with Jira or similar ticketing and project management systems
• Strong meeting and program management capabilities across multiple recurring cadences
• Excellent written and verbal communication skills for executive audiences
• Experience supporting field service operations in life sciences or medical device instrumentation preferred