Relationship Banker

Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive responsible growth and deliver for our clients, teammates, communities, and shareholders every day. This role focuses on engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. This position is open for the entire market; the specific financial center location will be based on business needs. If hired, you will train at one financial center and may later move to another location within a reasonable commuting distance of your home, as permitted by applicable law. Responsibilities Execute the bank's risk culture and strive for operational excellence. Build relationships with clients to meet their financial needs. Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Effective collaborator who builds and nurtures strong relationships. Passionate commitment to delivering an experience that improves clients' financial lives. Confident in identifying solutions for new and existing clients based on their needs. Effective and confident communicator, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking). Strong critical thinking and problem‑solving skills to meet clients' needs. Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations. Efficiently manage time and capacity. Focus on results while acting in the best interest of the client. Flexible to work weekends and/or extended hours as needed. Desired Qualifications Experience in financial services and knowledge of financial services industry, products, and solutions. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash‑handling experience. Bachelor's degree or business‑relevant associate degree such as business management, business administration, or finance. Bilingual skills in Spanish (written and verbal). Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr