IT Support Administrator

Job Description

Job Description

About Client:
The Client is specialised in title insurance and related services required for settlement by the real estate and mortgage industries, provided by our family of companies and high-quality network of policy-issuing offices. Its continued growth allows it to continue innovating and investing in key initiatives that propel the company forward in the real estate space. With a rich history dating back several decades, it has become a trusted name in the industry, offering comprehensive solutions to protect property buyers, sellers, and lenders from potential risks and uncertainties.

Rate: $23.71/Hr

Job Description:

• The M&A Asset Configuration Technician configures, tests, deploys, tracks, and supports devices placed at Client offices.
• The role images laptops and desktops; configures VoIP phones and network equipment; performs hardware testing, troubleshooting, and warranty repairs; validates new images; and reports findings to the Tools Team for resolution.
• Additional responsibilities include data backup, third-party software installation, asset inventory and tracking, shipping and receiving, basic Active Directory administration, LAN connectivity troubleshooting, procedure and documentation development, ticket management, and support for acquisition and PC refresh projects.

Primary Job Duties::

• Image laptops and desktops
• Configure computers and install third party software
• Configure VoIP phones & network hardware
• Troubleshoot software/hardware
• Warranty repairs and ability to repair hardware
• Troubleshoot network/LAN issues
• Perform basic Active Directory tasks, including routine account and device administration
• Data backup
• Shipping & Receiving of Assets
• Ability to lift up to 50lbs
• Create and maintain technical procedures, configuration records, and troubleshooting documentation

Mandatory Skills:

• Experience imaging PCs at scale through PXE boot and USB is required. Candidates must have basic knowledge of networking, Active Directory, and Microsoft 365, along with intermediate-to-expert knowledge of Windows 11.
• Required experience also includes ServiceNow, remote support tools, PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling.
• Candidates must demonstrate strong organizational, documentation, and communication skills; manage multiple priorities under tight deadlines; and collaborate effectively as part of a team.

Required Skills:

• Asset & Inventory handling
• Imaging experience with PXE and USB
• Basic Active Directory & SCCM experience
• Intermediate to expert skills with Win11 OS
• Installation of software both manual and Software Center
• Troubleshooting & Multi-Task skills

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at View email address on ziprecruiter.com.

Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at View phone number on ziprecruiter.com or View email address on ziprecruiter.com. Message frequency may vary. Msg & data rates may apply