Assistant Store Manager

Job Description

Job Description

Job Description

Position: Assistant Store Manager

FLSA: Full-Time, Non-Exempt

Reports To: General Manager and/or Area Supervisor

Supervisory Position: Yes

About Urth Caffe

Urth Caffé started in 1989 as the first heirloom and organic coffee company in the USA. Urth is a strong, growing company with a bright future filled with many exciting opportunities. We are always looking for great, kind, hardworking people to join our team and become a part of the growing Urth Caffé family!

Position Overview

The Assistant Store Manager partners with the General Manager and Area Supervisor to oversee the daily operations of the café while ensuring exceptional guest service, operational excellence, and team development.

This role is responsible for leading by example, coaching and developing team members, driving sales performance, controlling labor and operating costs, maintaining company standards, and creating a positive, high-performing work environment. The Assistant Store Manager serves as a leader on the floor and plays a key role in delivering the Urth Caffé experience every day.

This job description is not intended to be an exhaustive list of duties and responsibilities. Additional responsibilities may be assigned based on business needs.

Key Responsibilities

Leadership & Operations

·         Assist in the daily operation of the café to ensure efficient and profitable business performance.

·         Lead by example while promoting Urth Caffé's culture, mission, and values.

·         Support the General Manager in achieving sales, profitability, labor, and operational goals.

·         Delegate responsibilities effectively while holding team members accountable.

·         Ensure company policies, procedures, and operational standards are consistently followed.

·         Serve as Manager on Duty (MOD) when assigned.

Guest Experience

·         Deliver exceptional hospitality by ensuring every guest receives friendly, prompt, and professional service.

·         Resolve guest concerns quickly and professionally.

·         Maintain an inviting, clean, and welcoming café environment.

Team Development

·         Recruit, train, coach, and develop high-performing team members.

·         Conduct ongoing coaching and performance feedback.

·         Promote teamwork, accountability, and employee engagement.

·         Assist with scheduling while managing labor costs.

·         Support employee recognition and career development initiatives.

Food Quality & Safety

·         Ensure all food and beverage items are prepared and served according to Urth Caffé recipes, portion standards, and presentation guidelines.

·         Train employees on new menu items and operational procedures.

·         Maintain the highest standards of food safety, sanitation, cleanliness, and health code compliance.

·         Ensure equipment is properly maintained and safety procedures are followed.

Financial Management

·         Help achieve sales, labor, food cost, beverage cost, and operating expense goals.

·         Monitor daily sales performance and identify opportunities for improvement.

·         Assist with inventory management, purchasing, and waste reduction.

·         Ensure accurate cash handling procedures and financial controls.

Administrative Responsibilities

·         Maintain accurate operational records and documentation.

·         Ensure compliance with company policies and all local, state, and federal regulations.

·         Support audits, inspections, and compliance initiatives.

·         Partner with Human Resources on employee relations, safety, and compliance matters.

Core Competencies

Guest Focus: Build lasting guest relationships by consistently exceeding expectations and delivering exceptional hospitality.

Leadership: Inspire, motivate, and develop team members while fostering a culture of accountability, collaboration, and excellence.

Planning & Organization: Effectively prioritize work, manage multiple responsibilities, and anticipate operational needs.

Communication: Communicate clearly and professionally while actively listening and promoting open, respectful dialogue.

Teamwork: Collaborate effectively across departments while building positive working relationships.

Problem Solving & Judgment: Analyze situations objectively, make sound business decisions, and take initiative to resolve challenges.

Adaptability: Remain flexible and maintain composure in a fast-paced, changing environment.

Integrity: Demonstrate honesty, accountability, professionalism, and ethical decision-making at all times.

Coaching & Development : Provide constructive feedback, mentor team members, and foster continuous improvement.

Safety & Compliance: Maintain a safe working environment by enforcing company safety standards and promptly addressing hazards.

Qualifications

• 3-5 years of restaurant or hospitality management experience.
• Previous experience leading high-volume restaurant or café operations preferred.
• High school diploma or GED required; college coursework in Hospitality, Business, or related field is a plus.
• Strong leadership, coaching, and team development skills.
• Excellent organizational, time management, and multitasking abilities.
• Strong interpersonal, conflict resolution, and communication skills.
• Proficiency with POS systems and Microsoft Office applications preferred.
• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.
• Successful completion of required background check and post-offer physical screening.

Preferred

• CPA designation preferred.
• Experience in hospitality, restaurant, retail, or multi-location industry.
• Experience with payroll accounting and inventory accounting is a plus.

Physical Requirements

·         Ability to stand and walk for extended periods throughout the shift.

·         Frequently lift, carry, push, and pull up to 25 pounds without assistance.

·         Frequently bend, kneel, squat, reach, twist, and climb stairs or ladders.

·         Ability to work in hot, cold, and fast-paced kitchen and café environments.

·         Ability to safely operate restaurant equipment.

·         Ability to wear required personal protective equipment (PPE).

·         Ability to respond quickly in emergency situations and maintain a safe work environment.

Must be able to perform the essential functions of the position with or without reasonable accommodation.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Urth will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Employment will be contingent upon Urth’s receipt of proof of the applicant’s right to work in the United States consistent with federal law.

Be Part of Something Special

For over 35 years, Urth Caffé has been committed to serving heirloom organic coffee, fine teas, healthy cuisine, and handcrafted desserts while fostering a culture built on quality, teamwork, and excellence. We believe our people are the heart of our success and are dedicated to helping every team member grow personally and professionally.

Whether you're beginning your career in hospitality or looking to take the next step, Urth Caffé offers the opportunity to learn, develop your skills, and build a rewarding career with a company that values hard work, integrity, and exceptional guest service.

Join our team and grow with us!

Company Description

Be Part of Something Special\r\n\r\nFor over 35 years, Urth Caffé has been committed to serving heirloom organic coffee, fine teas, healthy cuisine, and handcrafted desserts while fostering a culture built on quality, teamwork, and excellence. We believe our people are the heart of our success and are dedicated to helping every team member grow personally and professionally.\r\n\r\nWhether you're beginning your career in hospitality or looking to take the next step, Urth Caffé offers the opportunity to learn, develop your skills, and build a rewarding career with a company that values hard work, integrity, and exceptional guest service.\r\n\r\nJoin our team and grow with us!