HVAC Service Technician

HVAC Service Technician

Are you passionate about delivering top-notch HVAC solutions? Do you feel like your current role doesn't fully utilize your skills or offer the career growth you desire? Are you ready to join a team that truly values your expertise and supports your professional development? At AA Service Co, we recognize and appreciate the craftsmanship and passion that HVAC Service Technicians bring to their work. We are dedicated to fostering a supportive and rewarding environment where your skills are not only acknowledged but celebrated. Here, your contributions matter, and your growth is our priority. As a leader in the HVAC industry, we pride ourselves on delivering unmatched comfort and reliability to our customers, reflecting the high standards and dedication of our team. Our unwavering commitment to continuous training and development ensures that our team remains at the cutting edge of industry advancements. Join us, and let your passion for excellence shine in a company that values your craft and fuels your professional journey.

Here's why you'll love being part of our team:

• Sign-on Bonus Up to $3,000!
• Industry-Leading Compensation ($25 - $32/hr plus incentives!)
• Fully Stocked Warehouse & Parts Runners
• New Clean Fully Stocked Truck
• Comprehensive Health Benefits
• Paid Time Off Starting Day 1!
• 401(k) Plan with Company Match
• Parental Leave
• Tool and Boot Allowance
• Training and Development Opportunities
• Yearly Performance Reviews

In this role, you'll be responsible for:

• Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Maintaining customer satisfaction rate through post-service surveys and feedback.
• Striving to exceed customer expectations and resolve any concerns promptly.
• Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within the defined time frame. Timely response ensures customer comfort and builds trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating as a member of our on-call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.

Required Skills and Abilities:

• Prior heating and/or cooling experience in a residential capacity.
• Service Titan experience preferred
• Experience upselling additional services as well as selling replacement options when applicable.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.