Field Service Technician II - ONT

Field Service Technician II - ONT

This position requires daily travel to locations in and around the Ontario and Burbank CA area, including the airport.

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

Responsibilities include meeting daily service repair needs and driving customer satisfaction; fostering positive customer relations and a high degree of customer satisfaction by communicating effectively with customers; installing, repairing and maintaining equipment in the field; providing customer training as required; responding to emergency and non-scheduled calls for service within established response time goals; completing all scheduled maintenance within required deadlines; documenting all inspections, maintenance, repair work and submitting paperwork in a timely basis; ordering, installing, and returning parts and managing repair parts cycle time; maintaining an accurate inventory of parts and tools; maintaining currency on all technical certifications; reviewing all logs for open issues and preparing formal reports to customers as necessary; participating in Service Sales opportunities and assisting with promoting and implementing revenue programs; looking to senior level FSTs for knowledge growth and support when needed; ensuring that tools and test equipment are properly maintained and calibrated; assessing product/equipment performance based on field support data; recommending modifications or improvements; seeking to provide technical support to customers and other service professionals as required; participating in site surveys, pilot program service activities, attending meetings, championing special projects and preparing exclusive reports; possessing a solid level of technical knowledge on the company's Trace and X-Ray technologies; maintaining clear and concise business communication proficiency, both oral and written; establishing and maintaining a close relationship with senior level FSTs and Product Managers in order to support the needs of the customer and remain aware of current technical trends; exercising every available measure to control and minimize costs while maximizing revenue; submitting expenses, time cards and other administrative tasks within the specified timelines; travel, overtime and work hours other than Monday-Friday may be required; complying with and ensuring department compliance with Company health, safety and environmental policies; complying with all applicable U.S. export control and security regulations; and other duties as required.

Qualifications

Education/Training:

• Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role).
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communication skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Other Requirements:

• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires full body mobility
• Must be able to work safely in varied environments and around dangerous industrial equipment's

Work Environment: Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: $56,480 - $114,600 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page.

Smiths Detection Montreal Inc. (SDMI) is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail View email address on click.appcast.io or call toll-free View phone number on click.appcast.io. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection Montreal Inc (SDMI) participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website.