Canoe Guide

Alaska X Canoe Guide Skagway , Haines

• 21.00 / hour + tips
• 2/hour bonus upon completing contract!!

Job Summary Provide safety information to the guests prior to boarding the canoes. Guide the guests by canoe around Davidson Lake while providing them with a safe and enjoyable experience. Acts as crew to the RHIB boat captain. Provides narration on the RHIB ride to and from Glacier Point. Gives a safety speech and ensures guest compliance. Assists the Captain in boat maneuvers and in the care of the boat. SOP's All employees expected to adhere to the company's standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals. Key Responsibilities Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests information for management to contact them. Employees expected to adhere to the company’s standard operating procedures to ensure consistency, safety, and quality in our operations. Your cooperation in following these guidelines is essential for maintaining our high standards and achieving our organizational goals. Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock representatives, etc.) Adhering to all company policies and procedures While your primary duties will be outlined above, you may also be required to perform other tasks and responsibilities as needed to support the company’s goals and objectives. Qualifications Valid Driver’s License Valid CPR/First Aid Certificate Must be 21 years of age Able to lift up to 50lbs Skills Guest Service: Must possess excellent communication skills and provide superior guest service Time Management: Ensuring timely arrivals and departures Ability to handle unclear or changing situations and to switch gears easily in response to unexpected demands Emergency Response: Handling emergencies calmly and efficiently Ability to effectively lead others by establishing rapport and gaining trust through active listening, specifying clear expectations, and consistently coaching and/or instructing others to improve their performance. Working Conditions Frequent work is performed outside, so position will frequently be subject to possible adverse weather conditions and variations in temperature May occasionally be subject to different odors throughout the day to include, but not limited to, dog waste May be subject to noise, to include but not limited to, constant dog barking at dog camp Position involves frequent sitting, standing, and walking Must be able to lift and carry buckets weighing up to 40lbs for a distance of 200 feet (usually no more than 30 minutes a day is spent performing this activity) The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer. Alaska X provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, national origin, age, color, religion, gender, sexual orientation, disability, marital status, pregnancy, veteran status or any other protected characteristic in accordance with federal, state and local laws. This policy applies to all terms and conditions of employment. The company will make reasonable accommodations, including modification of company policies and procedures in appropriate cases for qualified individuals with disabilities if it can do so without undue hardship. #J-18808-Ljbffr Holland America-Princess (Holland America Dawson City Inn)