Night Auditor

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

The Night Auditor ensures the smooth operation of the hotel during overnight hours, providing exceptional guest service while completing critical accounting and reporting tasks. This role balances guest-facing responsibilities with meticulous administrative work, ensuring accuracy in financial records and readiness for the next business day. 

Responsibilities

• Greet guests with warmth and professionalism, delivering a seamless luxury arrival experience. 
• Perform check-ins, check-outs, and room assignments efficiently and according to hotel SOPs. 
• Assist with service recovery, wake-up calls, and overnight concierge-style guest needs. 
• Balance and audit all daily hotel revenues, charges, and postings, ensuring accuracy across all departments. 
• Run and distribute required daily reports, including revenue summaries, reconciliation logs, and end-of-day packets. 
• Conduct the nightly system close, ensuring all data is processed and the PMS rolls correctly. 
• Reconcile credit card batches, room charges, cash transactions, and outlet postings. 
• Ensure all front office paperwork, logs, and overnight checklists are completed accurately. 
• Monitor lobby and hotel public spaces, ensuring cleanliness, safety, and a welcoming environment. 
• Respond to emergencies or incidents during overnight hours in accordance with safety protocols. 
• Reset workstations, replenish supplies, and prepare the front office for the morning shift. 
• Maintain an organized, polished, and welcoming front desk presentation at all times. 
• Perform other duties as requested by management. 

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift