Youth Services Specialist

Job Details Job Location: East Waco Community Connect 1000 East Waco Drive - Waco, TX 76704 Position Type: Full Time Salary Range: $20.00 - $20.00 Hourly Summary The job involves the activities pertaining to the participants in Goodwill’s Youth Program and providing services to youth and their families through partnership with local school districts and youth‑serving organizations. Essential Duties and Responsibilities Promote the general objectives and goals of Heart of Texas Goodwill Industries (Goodwill). Interpret Goodwill’s programs to the public and other agencies while maintaining good working relationships with those agencies. Ensure Goodwill meets or exceeds program standards set by funders, partners, and other local sponsoring agencies. Maintain participant files and ensure the confidentiality of all records. Identify appropriate and inappropriate work behaviors, personal and social functioning of participants, instruct them toward planned goals and objectives, and monitor progress. Ensure participant evaluations and case notes are completed and submitted to the referring agency in a timely manner. Assist in integration of current and new service programs. Conduct professional encounters, meetings with referring agencies and other support personnel concerning participant service programs and behaviors. Attend ARD meetings at local school districts and any other support meetings involving participants and/or designated programs. Develop Individualized Service Plans for all program participants. Assist participants with job placement in the community. Conduct in‑person, virtual, and off‑site classes and other trainings needed by participants using formal training programs or by developing new curriculum. Assist in the development and design of individual, classroom‑based, and virtual training services. Assist in the creation of curriculum for training(s) to include instructor’s guides, slideshow presentations, participant handouts, tests, assessments, and any other material needed to effectively present and evaluate the material. Perform other duties and assignments as directed by Mission Services management staff. Leadership Competencies Team, Departmental, Corporate Leader Emotional Maturity and Respect – Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity. Integrity – Manages ethically. Develops and implements processes that are consistently executed with fairness and equity. Capacity for Change and Innovation – Serves as principal liaison to manage change. Interpersonal Skills – Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience. Commitment to Development and Empowerment of Self and Others – Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential. Commitment to Goodwill’s Mission, Vision, and Values – Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community. Commitment to Diversity, Equity, and Inclusion – Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies. Community and Service – Effectively communicates the benefits and impact of Goodwill’s services to stakeholders. Commitment to Excellence and Customer Service – Encourages staff accountability for meeting goals and producing high‑quality results. Business Acumen – Accurately interprets data, policies, and procedures for sound decision‑making. Incorporates critical thinking skills into decision‑making framework. Directs and ensures compliance with all Goodwill policies/procedures. Stewardship and Accountability – Effectively works within financial and budgetary guidelines and reports all financial irregularities immediately to management. Qualifications Education – Minimum: A bachelor’s degree in counseling, education, social services, sociology, or psychology. Experience – At least one year of full‑time experience working with youth. Language Skills – Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents; respond to common inquiries or complaints from customers, regulatory agencies, or community members; write speeches and articles for publication; effectively present information to top management, public groups, and/or boards of directors. Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical or diagram form and handle several abstract and concrete variables. Certificates, Licenses, Registrations – Valid Texas driver’s license with a clear driving record. Valid UNTWISE Job Skills Training Credential and Job Placement Credential, or willingness to obtain them within the first ninety (90) days. Experience/Knowledge Skills – Proven ability to work with individuals of diverse interests, build effective teams, communicate orally and in writing, plan and organize, and use Microsoft Word and Excel. High energy, motivation, persistence, and positive attitude. Physical Demands Stand and walk up to eight hours per day. Use hands and arms to handle, feel, and reach. Have sufficient eyesight, manual dexterity, and vision to discriminate and classify items. Frequently bend and twist. Lift and carry up to 25 pounds regularly and up to 100 pounds occasionally. Talk or hear frequently. Follow instructions and maintain close vision at 20 inches and less, and color vision. Work Environment Regular exposure to airborne particles (dust and lint). Noise level ranges from quiet to loud. Internal Contacts Frequent contact with Goodwill employees from all areas of the organization, Goodwill participants and their families, youth, and community volunteers. External Contacts Private and corporate citizens, as well as members of county, state, and federal government, college and university staff, and individuals from other organizations and vendors. Equal Employment Opportunity It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request. Employees who deliberately violate this policy will be subject to disciplinary action. Persons who believe discrimination or lack of accommodation has occurred may file a complaint with the Compliance Officer. To file an allegation, contact the Compliance Officer via mail: 1700 S. New Road, Waco, TX 76711; email: View email address on click.appcast.io; phone: View phone number on click.appcast.io. #J-18808-Ljbffr