Sales Consultant - Wheelchair

Job Description

Job Description

NPL Home Medical is one of the industry leaders in providing custom wheelchairs. Since 1993 our promise has been to deliver the highest quality service to both patients and medical professionals while creating a wheelchair solution that addresses our customer’s unique needs.

We have an exciting opportunity for you to join our team as a Sales Consultant in the Western PA and Pittsburgh area. In this position, you will play a vital role in delivering our “Service First” value proposition to our patients, therapists, and physician stake holders. As a member of our team, you will have an opportunity for personal and professional growth and career advancement as we build on our consecutive years of significant growth. In addition to base pay, our employees are eligible for bonuses based on personal and company performance. We are also proud to have been recognized for our amazing workplace and culture, including being selected for the last 5 consecutive years as one of the:

• Best Employers in Ohio by Crain’s Magazine
• Top Employers in Cleveland by Cleveland.com and The Plain Dealer
• Top Workplaces for Top Talent in Northeast Ohio by North Coast 99
• Crain Magazine’s Fast 50 – one of the 50 fastest growing businesses in Northeast Ohio over the last 5 years

Do not miss this opportunity to find career success with a forward thinking, entrepreneurial, and growing company.

Summary of Responsibility:

The Sales Consultant is responsible for managing and developing relationships within an assigned territory through regular visits with prospective and existing customers, referral sources, and healthcare professionals. Working collaboratively with physicians and therapists, the Sales Consultant evaluates each patient's individual mobility and positioning needs, assists in identifying and recommending appropriate custom wheelchair and rehabilitation technology solutions, and supports the delivery process through product education and training. The role also includes providing instruction to patients, caregivers, and clinical staff to ensure the safe and effective use of prescribed equipment while maintaining a high level of customer service and regulatory compliance.

Key Responsibilities:

• Establishes, builds, and maintains relationships within assigned long-term care facilities and therapists to ensure a high level of customer satisfaction and support.
• Travels throughout the assigned territory to conduct patient assessments, facility visits, educational programs, and account management activities.
• Collaborates with physicians, therapists, patients, and caregivers to identify individualized mobility and positioning needs.
• Performs comprehensive seating and mobility evaluations and assists in recommending appropriate Complex Rehabilitation Technology (CRT) solutions.
• Provides education regarding rehabilitation technology products, clinical applications, and equipment features to patients, caregivers, and healthcare professionals.
• Maintains accurate documentation of customer interactions, account activities, and sales opportunities within company systems.
• Ensures all recommendations and services align with Medicare, Medicaid, and private insurance guidelines and documentation requirements.
• Follows established company policies and workflows to promote an efficient process from evaluation through equipment delivery and follow-up.
• Assists with basic troubleshooting and minor repairs of patient-owned equipment when appropriate.
• Works with the NPL Team to resolve problems and provide support.

Required Qualifications:

• Experience in a clinical/health care related field.
• Clean driving record with the ability to travel extensively throughout the assigned territory.
• Ability to work independently while exercising sound clinical judgment and professional decision-making skills.
• Strong interpersonal, communication, and problem-solving abilities when working with patients, caregivers, therapists, physicians, and referral partners.
• Effective ability to prioritize competing responsibilities while maintaining attention to detail and meeting deadlines.

Preferred Qualifications

• Active Assistive Technology Professional (ATP) certification, Occupational Therapist (OT), Certified Occupational Therapy Assistant (COTA), Physical Therapist (PT), or Physical Therapist Assistant (PTA) is highly desirable.
• Previous experience working with Complex Rehabilitation Technology (CRT) or Durable Medical Equipment (DME).
• Experience performing seating and mobility assessments and developing individualized equipment recommendations.
• Familiarity with clinical conditions that impact functional mobility, including spinal cord injury, cerebral palsy, multiple sclerosis, stroke, traumatic brain injury, and other neurological or musculoskeletal disorders.
• Demonstrated success in customer service, account management, or consultative sales roles.

Education:

• Bachelor's degree in a related field, or equivalent work experience

Working Conditions:

• Able to stoop, kneel, bend at the waist and reach daily for long periods
• Able to walk an extensive amount of hours
• Able to lift to 25 pounds occasionally
• Regular and on-time attendance
• Variable work hours - (Hours may exceed 40 hours per week)
• Self-motivated and self-starting

NPL Home Medical is an Equal Opportunity Employer. NPL Home Medical does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.