Customer Satisfaction Representative

Job Type


Full-time

Description

Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.

Requirements

Responsibilities:

• Resolves customer concerns via phone, email, live chat, or social media;
• Assists customers with the placement of orders, exchanges, or refunds;
• Helps with complaints, errors, account questions, billing, cancellations, and other queries;
• Identifies and assesses the customers' needs to achieve satisfaction;
• Provides accurate, valid, up-to-date and complete information about products;
• Meets individual and CSR team satisfaction targets;
• Provides appropriate solutions and alternatives to customers within the specified average time limits;
• Goes the extra mile to engage and satisfy customers;
• Greets and follows up with walk-in customers;
• Creates and updates customer accounts;
• Ensures proper customer satisfaction is being delivered at all times;
• Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Skills:

• Minimum 2 years previous customer service experience or experience as a client service representative;
• At least 1 year of call center experience;
• High School Diploma or GED;
• Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
• Proven track record of over-achieving goals or going above and beyond;
• Possess a willingness to learn;
• Customer orientated with the ability to adapt/respond to different types of customers;
• Flexibility working on the weekends
• Knowledge of natural health industry;
• Actively embraces healthy living;
• Bilingual CSR (English & Spanish) is a requirement