Senior Operations Manager

Hover's Mission

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like "What will it look like?" and "What will it cost?" Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.

At Hover, we're driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we're redefining how people understand and interact with their spaces.

Why Hover Wants You

Hover processes 3.5M+ jobs per year across a $30M+ BPO network spanning four countries. That network is our single largest cost center, and the financial story behind it matters to leadership, to the board, and to the decisions we make every quarter about how we operate and grow.

This role is Hover's embedded financial voice inside Operations. You will partner closely with Finance on our COGS planning process, own the variance narrative for our largest budget, and work directly with the VP of Operations to bring financial rigor to contract evaluations and vendor renegotiations. You sit in Ops, close to the work, but you think and communicate like a finance partner. You are the person leadership turns to when they need to understand where our costs are, why they moved, and where they are headed.

The Operations team supports Hover's growth by consistently delivering high-quality products while reducing inefficiencies and operational friction. This role is central to how we make that work financially visible, defensible, and strategically actionable.

You Will Contribute By

• Partnering with Finance to support the annual COGS planning and reforecasting process, owning the $30M BPO budget on the ops side including the inputs, the assumptions, and the ability to defend every line
• Owning the variance narrative for Hover's largest cost center. When actuals diverge from plan, you have the explanation ready before anyone asks, covering what happened, why it happened, and what it signals going forward
• Working with the VP of Operations to evaluate BPO contracts and build financial models for renegotiations, including unit cost scenarios under different volume commitments, pricing structure changes, and SLA adjustments
• Tracking cost per job trends across sites, product types, and complexity tiers, and flagging when unit economics are drifting before it becomes a problem
• Owning how Hover's COGS story gets communicated to leadership and the board. That means clear, defensible numbers, a coherent narrative, and a forward-looking view, not just a rearview mirror
• Building and maintaining financial models that support operational decisions, including capacity planning, volume routing, and vendor performance tradeoffs
• Serving as a trusted cross-functional partner to Finance, BPO site leads, and Engineering on anything that touches cost structure or operational economics

Your Background Includes

• 4 to 6 years of experience in strategic finance, FP&A, investment banking, or management consulting, with meaningful time spent building financial models that informed real decisions, not just summarizing ones that had already been made
• Strong sense of ownership over financial work. You have been the go-to person for a cost area or budget, built the model behind it, and been in the room when the numbers got questioned.
• Strong financial modeling skills. You build clean, well-structured models from scratch and can defend every assumption in a room with a CFO or board member
• Comfortable working cross-functionally with ops, finance, engineering, or vendor-facing teams, translating between financial logic and operational reality without losing either
• Clear, confident communicator. You can make a complex cost story legible to a senior audience in five minutes, in writing or in person

What Makes This Role Exciting

• You will own Hover's most financially significant operational budget, with direct visibility into how leadership and the board think about cost structure and margin
• The role combines financial rigor with operational proximity. You are sitting in operations, with a strong voice when decisions are made.
• Reporting to the VP of Operations and a direct line to leadership, which means your work shows up in real conversations, not just internal reports
• The financial partnership between Ops and Finance is being built, not inherited. This person is not stepping into an established process. They are defining what rigorous operational finance looks like at Hover, setting the standard for how a $30M cost structure gets owned and communicated, and maturing a function that will matter more as the company grows
• As the operations team scales, the scope of this role grows with it, either deepening into production economics and vendor portfolio strategy or broadening into greater P&L ownership over time

Nice To Have:

• Experience at a high-growth tech company where COGS was a real strategic lever
• Familiarity with unit economics or cost-per-transaction modeling
• Exposure to BPO, vendor management, or supply chain cost structures
• Background in management consulting with a transition into an in-house finance or strategy role
• Comfort with SQL or BI tools such as Hex, Tableau, Looker, or Mode. You do not need to be an analyst, but you should not be dependent on one to pull your own numbers

Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/mindfulness tools, virtual therapy, and family planning assistance
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid Roles At Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $168,000 - $208,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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