Phone Operator

Phone OperatorThe position of phone operator will be responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the clients. Initiative and the ability to follow through on tasks are essential.Essential responsibilities include:Answers incoming callsAct as human answering service during business hours for a variety of businesses.Greet customers warmly and ask how to help.Transfer calls.Relay verbal messages.Record and deliver messages.Call the appropriate person requested by caller.Page individuals and inform them of message.Refer caller to emergency numbers if necessary.Date stamp time of call and record in computer system.File messages.Operate cord or cordless switchboard.Operate intercom, two-way radio, or public address.Arrange conference call.Clerical duties such as mass mailings, typing, filing, and computer data entryMaintains effective filing system and files necessary information in a timely mannerOrganizes and prioritizes large volumes of information and callsRelieves other clerical staff as neededAdheres to all agency policiesOther duties as assigned.Qualifications include:High school graduate or equivalent preferredProficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems.Knowledge, skills, and abilities required include:Good multi-tasking ability.Good oral communication skillsAbility to complete documentation in a legible and professional manner.Must be self-directive.Collaboration Skills.Flexibility.Bilingual Preferred (English-Spanish)Requires extensive computer skills