Operations Manager

Location 100 E. 2nd St,Unit 301,Whitefish, MT, 59937,United States Base Pay $55,000.00 - $60,000.00 / Year Job Category 1 Employee Type Full Time Exempt STAY MONTANA Operations Manager The Operations Manager is one of the most important roles at Stay Montana. You are the standard-bearer for property quality and the direct leader of our field team - the person who sets the tone, holds the line, and makes sure every property is guest-ready, every shift. This is a hands-on leadership role that blends people management, property oversight, and cross-functional coordination. If you lead by example, solve problems before they escape, and take genuine ownership of your work, this is the role for you. WHAT YOU'LL DO Property & Portfolio Operations Oversee the day-to-day physical condition of all properties in your portfolio, ensuring every home meets company quality standards at all times Conduct and coordinate property inspections for arrivals, departures, maintenance events, and owner requests - including urgent and unplanned visits Manage repairs, preventive maintenance, and property upkeep through in-house staff and vetted vendor relationships Respond to property emergencies and at-risk owner situations with urgency and professionalism Maintain accurate, up-to-date documentation of property conditions, work orders, maintenance history, and vendor performance in Breezeway and other platforms Lead, coach, and hold accountable a team of Inspectors - setting clear expectations and delivering consistent feedback Build and manage weekly schedules, daily task assignments, and workload distribution for inspectors, cleaners, and vendors Interview and onboard new team members in partnership with HR; maintain staffing levels to meet seasonal demand Conduct regular one-on-ones and team huddles to align priorities, address challenges, and develop your team Foster a culture where accountability and excellence are the expectation, not the exception Communication & Cross-Functional Collaboration Serve as the primary operational contact for Guest Services, Owner Relations, Business Development, and Maintenance - providing timely, detailed communication on property issues and field conditions Represent the operations team in owner-facing meetings and property walkthroughs with professionalism and confidence Partner with the Director of Operation/General Manager on process improvements, seasonal planning, and portfolio growth Coordinate with vendors and contractors on scheduling, scope of work, quality control, and invoicing Inventory & Process Management Maintain the office par inventory of common maintenance supplies; ensure field teams are stocked and vehicles are prepared at the start of each shift Enforce the inspector shift-start checklist process to minimize unplanned runs and maximize time on property Identify operational inefficiencies and proactively recommend solutions that improve quality, reduce cost, and enhance the guest and owner experience WHAT WE'RE LOOKING FOR A natural leader who earns respect through consistency, competence, and presence on the ground Calm under pressure, decisive when it counts, and solutions-focused when things go sideways Detail-oriented — you notice what others miss and nothing falls through the cracks on your watch Organized and able to manage competing priorities without losing sight of what matters most Clear and professional communicator across all platforms — written and verbal Tech-comfortable: Microsoft Office 365, Breezeway, and mobile communication tools REAL - Respectful, Excellent, Accountable, a Leader Requirements QUALIFICATIONS Required High school diploma or equivalent 2-3 years of supervisory or management experience in property management, hospitality, facilities, or field operations Valid driver's license and reliable personal transportation Availability to work weekends, holidays, and on-call shifts as required Preferred Experience in vacation rental or short-term rental operations Familiarity with Breezeway, Airbnb, VRBO, or similar platforms Background in team scheduling, vendor management, or maintenance coordination PHYSICAL REQUIREMENTS Ability to work indoors, outdoors, and across varied property types throughout the day Prolonged periods of walking, standing, and conducting inspections Ability to ascend and descend stairs and ladders as needed Ability to lift and carry up to 50 lbs SCHEDULE 5-day work week, typical hours 9:00 AM - 6:00 PM Weekend availability required On-call rotation as assigned Flexibility to adapt during peak seasons COMPENSATION & BENEFITS Competitive salary commensurate with experience Quarterly bonus potential Health, Dental, and Vision insurance 401(k) with company match Ski pass reimbursement up to $1,000 Paid 30-day sabbatical every 3 years of employment You set the standard for every property and every person on your team. If that responsibility excites you, we want to talk. Summary Culture Index Survey Stay Montana is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stay Montana makes hiring decisions based solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr Stay Montana