Provider Enrollment Specialist

Job Description

Job Description

About LifeTree Inc.

LifeTree Inc. is dedicated to empowering individuals to live independently while receiving the support they need to thrive. We are committed to providing compassionate, person-centered services that promote dignity, respect, choice, and quality of life for the individuals and families we serve.

We are hiring a professional communicator who knows how to get things done.

This is not a customer service position. It is not a case management role. It is not a "check in and see how things are going" position.

Your job is to speak with families, providers, and prospective clients, gather information, obtain required documents, drive the enrollment process forward, and ensure items are completed accurately and on time.

You will spend much of your day on the phone.

The right person enjoys phone conversations, can quickly establish credibility, asks direct questions, follows up consistently, and is comfortable holding people accountable to deadlines and commitments.

Responsibilities

• Handle inbound and outbound enrollment and onboarding calls
• Guide families and providers through the various requirements to become certified
• Obtain required documentation and information
• Follow up aggressively and professionally on incomplete files
• Maintain accurate records and tracking
• Keep enrollment pipelines moving
• Identify obstacles and resolve them quickly
• Communicate clearly and confidently with a wide variety of people

Top Performers In This Role

• Naturally take charge of conversations
• Have strong verbal communication skills
• Are comfortable asking direct questions
• Follow up until tasks are completed
• Are highly organized
• Do not wait for people to call them back
• Can build rapport without losing control of the conversation
• Understand how to create urgency without creating pressure

This Role Is Not For People Who

• Dislike talking on the phone
• Prefer text and email communication
• Avoid follow-up conversations
• Need constant direction
• Struggle to manage multiple priorities
• Have difficulty asking people for action items or commitments

Requirements

• Proven experience in enrollment, intake, sales, recruiting, admissions, collections, account management, staffing, or another phone-intensive role
• Strong administrative and computer skills
• Ability to manage a high volume of conversations and follow-up activity
• Professional communication skills
• Strong attention to detail

DO NOT APPLY UNLESS:

• You have at least 3 years in a phone-intensive role.
• You are comfortable spending several hours per day on the phone.
• You have experience managing a pipeline of people, files, or accounts requiring follow-up.
• You can provide examples of driving outcomes through phone communication.

Application Process

Submit your resume and provide reasons why you are a good fit for this position. Applicants who cannot communicate confidently by phone will not be considered.

Compensation: $50,000- $52,000/YR ; position is paid out hourly.

LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.

Company Description

LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.