Remote OCCC Sales Supervisor

OverviewAre you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.Must be available to attend training Mon - Fri from 9am - 6pm ESTMust reside in the continental USYou get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That’s backed by award-winning training that ensures the professionalism and expertise of all Orkin ProsIt’s a role that combines your competitive drive and your desire to be part of a talented team. You’ll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.With our training program, you’ll receive all the tools you need to succeed. Plus, if there’s one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! ðResponsibilitiesAt Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.You will… FinishMaintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiriesConduct regular team meetings to improve skills, share best practices and deliver key communications.Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies.Work directly with other supervisors to ensure reliability and teamwork for the department.Exercise consistent independent judgment and discretion in matters of significance.Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. Support the continued growth of the Sales department through continuous process improvement initiativesMaintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance planRecognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goalsWe Offer…A Competitive Compensation package with bonus potential Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick time Employee discounts, tuition reimbursement, dependent scholarship awards Inclusive training programs as the industry leader Why Orkin?Founded in 1901, Orkin Pest Control is a global residential and business service providerConsecutive years of improved earnings with over 2 million customersOrkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GAOrkin’s National Contact Center is a high energy, fun and collaborative work environment with strong managementAre you ready to be an Orkin Pro?QualificationsWhat’s requiredHigh School/GED2-4 years of supervisory/management level experience with supervising employees in a sales call center environment2-4 years of experience leading a remote teamWe will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local lawWork from home requirementsAppropriate workspace in your home, private/semiprivate home-office space free of distractions and background noiseA workspace with adequate furnishings (e.g., a desk and chair) and lightingMinimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ) What you’ll needExcellent interpersonal and communication skillsDemonstrated ability to prioritize tasks and manage time efficientlyProficient in Microsoft OfficeComfortable working in a high-volume roleBasic computer skills in various software and web-based applicationsWe encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferencesOrkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer