Head of Resiliency and Security Communications

JPMorganChase is seeking an Executive Director to join Firmwide & Corporate Communications, focused on business resiliency, incident response, crisis management and security communications. In this role, you will help define how the firm communicates before, during and after disruptive events—protecting our people, supporting business continuity, preserving trust and enabling leaders and employees to navigate uncertainty with clarity. As a Head of Resiliency and Security within Corporate Communications you will operate confidently across complex, time-sensitive and high-stakes issues. You will partner closely with leaders and stakeholders across multiple functions, regional teams and line-of business communications to drive clear, timely and coordinated strategies that support the firm’s response to incidents, operational disruption and emerging risk. As a highly collaborative, strong writer whom is calm under pressure and an effective adviser to senior leaders—you will be able to assess risk quickly, translate complexity into practical guidance and align stakeholders across a global, matrixed organization. Job responsibilities Lead corporate, internal firmwide communications strategy for resiliency, incidents, crises and security-related matters that may impact employees, operations, workplaces or reputation. Serve as a senior counselor to key partners (e.g., Global Security, Global Real Estate, HR, Technology), shaping decisions and messaging in fast-moving environments. Direct communications through disruptive events, balancing speed, accuracy, judgment and care as facts evolve. Develop executive-ready communications and materials for internal and external audiences (e.g., employee updates, executive messages, talking points, Q&A, holding statements, manager guidance, intranet and stakeholder content). Establish and maintain crisis-readiness infrastructure, including playbooks, templates, escalation paths and scenario-based messaging to enable consistent, rapid activation. Coordinate across communications and control partners to ensure alignment, accuracy, approvals and localized execution with firmwide consistency. Required qualifications, capabilities, and skills: 10+ years in corporate communications, crisis/issues management, internal communications, public affairs or related disciplines, with significant senior advisory experience. Track record supporting complex, regulated or high-stakes environments (e.g., financial services, government, security/emergency management, risk, technology, operations, legal, professional services). Demonstrated ability to advise senior executives and influence outcomes across a matrix with multiple stakeholders and approval points. Exceptional writing and message-development skills; able to simplify technical/operational topics into clear, employee-centered communications without amplifying concern . Strong judgment and discretion handling confidential, sensitive and reputationally significant matters under time pressure and ambiguity. Operational rigor: ability to build readiness materials, run workstreams, manage competing priorities and drive clarity in coordination-heavy situations. Flexibility to support urgent matters outside standard business hours when needed JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer. Join the Firmwide & Corporate Communications team to support communications for business resiliency. #J-18808-Ljbffr J.P. Morgan