Claims Quality Assurance Supervisor

Job Description

Job Description

Description:

Claims Quality Assurance Supervisor

Aspire General Insurance

Lead Quality. Drive Excellence. Make an Impact.

At Aspire General Insurance, we believe exceptional claims experiences start with exceptional people. We're looking for an experienced Claims Quality Assurance Supervisor who is passionate about operational excellence, compliance, coaching, and continuous improvement.

This is an exciting opportunity for a quality-focused claims leader to influence the future of our claim’s organization. In this role, you'll partner closely with Claims Leadership, Auditors, Adjusters, Training, Operations, and Business Partners to elevate claims quality, strengthen compliance, improve customer outcomes, and develop top talent.

Why Aspire?

At Aspire, you'll join a collaborative organization where innovation, accountability, and customer service drive everything we do. We empower our employees to contribute ideas, lead improvements, and make a measurable impact on the business.

We offer:

• Opportunities to shape claims quality strategy and best practices
• A collaborative and supportive leadership culture
• Career growth and professional development
• Exposure to enterprise-wide initiatives and process improvements
• A fast-paced environment where your expertise is valued

What You'll Do:

As the Claims Quality Assurance Supervisor, you will play a critical leadership role in ensuring the technical quality, compliance, and effectiveness of our claims operations.

Key Responsibilities:

• Lead and supervise Claims Auditors and Lead Adjusters.
• Conduct and review quality assurance audits to evaluate claims handling performance and regulatory compliance.
• Analyze audit findings, identify trends, root causes, and operational opportunities.
• Develop actionable recommendations and written improvement plans based on audit results.
• Partner with Claims Leadership to enhance quality standards, compliance, and customer experience.
• Facilitate calibration sessions to ensure consistency in claim file reviews and quality measurements.
• Monitor and improve key performance indicators including, Claims Quality, Loss Control, Loss Adjustment, Customer Satisfaction, Employee development and engagement 
• Support the design and implementation of customer experience measurements, including surveys and Net Promoter Score initiatives.
• Assist with developing and maintaining claims procedures, training materials, and best-practice guidelines.
• Provide technical coaching and training based on audit outcomes.
• Support testing and implementation of new processes, systems, and reporting enhancements.
• Collaborate with IT and business stakeholders to identify opportunities for system improvements.
• Stay current with insurance regulations, compliance requirements, and industry trends across multiple jurisdictions.
• Support Aspire's digital transformation initiatives by leveraging data and technology to improve claims outcomes.
• Assist with recruiting, hiring, developing, and retaining top talent.
• Manage employee performance, coaching, scheduling, and professional development activities.
• Promote a culture of accountability, excellence, and continuous improvement.

Required Qualifications:

• 5+ years of Property & Casualty insurance experience.
• Prior Claims Supervisory or Claims Management experience.
• Deep technical expertise in Property & Casualty claims handling.
• Experience handling: Bodily Injury Claims, Property Damage Claims, Subrogation Claims 
• Strong knowledge of claims compliance, regulatory requirements, and industry best practices.
• Proven ability to analyze quality assurance data, identify trends, and drive performance improvements.
• Excellent communication, coaching, and leadership skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office Suite and insurance claims systems.
• Ability to manage multiple priorities in a high-volume environment.
• Experience developing employees through coaching, training, and performance management.
• Ability to work independently while collaborating effectively across teams.
• Successful completion of a background check.

Preferred Qualifications:

• Experience in Non-Standard Auto Insurance.
• Experience building quality assurance programs, audit frameworks, or compliance initiatives.
• Demonstrated success leading organizational improvement efforts.

What Success Looks Like:

You will thrive in this role if you:

• Lead with integrity and accountability.
• Use data to tell a story and drive action.
• Enjoy mentoring and developing others.
• Balance operational excellence with customer-focused outcomes.
• Embrace innovation and continuous improvement.
• Build strong relationships across all levels of the organization.

Working Environment

• Exempt position
• Fast-paced, high-performance environment
• Paperless and technology-driven workplace
• Extended computer use and sitting required
• Occasional travel may be required
• Alternative work schedules may be available where applicable

If you're a strategic thinker who enjoys analyzing data, identifying trends, coaching teams, and driving meaningful changes, we'd love to meet you.