Patient Experience Coordinator

Patient Experience Coordinator

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood.

The Patient Experience Coordinator plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Patient Experience Coordinator, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.

We are seeking a Patient Experience Coordinator to join Pinnacle Fertility - Washington in Kirkland, WA. This is a full-time, onsite position with a schedule of Monday through Friday and participation in a rotating weekend and holiday schedule.

New to Fertility? We'll Train You. Fertility experience is not required. We're open to training the right person on the fertility side of the role. Whether you bring strong customer service experience, are a recent graduate, or are looking to pivot into healthcare, we're looking for someone who is compassionate, eager to learn, adaptable, and excited to grow in reproductive medicine.

As Pinnacle Fertility continues to grow and evolve, you'll have the opportunity to contribute to how we shape and enhance the patient and clinic experience.

Key Responsibilities

• Welcome and check in patients while creating a professional, compassionate experience.
• Verify demographic, insurance, and appointment information.
• Manage incoming calls, patient questions, and appointment scheduling.
• Maintain accurate and confidential patient records within the electronic medical record.
• Process billing information, copays, and patient payments.
• Partner with clinical and administrative teams to support efficient clinic operations.
• Help resolve patient concerns and connect patients with the appropriate team member.
• Maintain an organized and welcoming reception environment.
• Float between Washington clinic locations based on staffing and operational needs.
• Support additional projects and administrative responsibilities as assigned.

What We're Looking For

• High school diploma or equivalent required.
• 12 years of experience in customer service, hospitality, healthcare, a medical office, or another patient- or customer-facing environment preferred.
• Strong communication, organization, and problem-solving skills.
• A compassionate, patient-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to work collaboratively across teams.
• Professionalism and empathy when supporting patients through sensitive situations.
• Proficiency with electronic medical records, scheduling systems, and basic computer applications preferred.
• Curiosity and enthusiasm for learning about fertility and reproductive healthcare.

Compensation & Benefits

• Hourly Rate: $21.00 - $32.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.