Front Office Specialist

Job Description

Job Description

Locations: all NV locations

Vivida Dermatology is seeking a dynamic team player to join our Call Center department as a Front Office Specialist . The ideal candidate will bring their expertise in customer service, time management, appointment scheduling and have great attention to detail. You are the first person each patient interacts with upon walking into the office. Not only do you get patients checked in and out, but also are responsible for scheduling appointments, answering phone calls, and dealing with the day-to-day operations. Excellent customer service is the foundation of this role.

KEY JOB RESPONSIBILITIES:

• Superior time management skills.
• Excellent computer and phone skills are a must for this role.
• Schedule patients in person and over the telephone for general dermatology
• Answer questions, schedule appointments and convey information to clinical team.
• Respond to patient issues and return calls and emails to patients in a prompt manner. All email and calls from patients           should be returned by end of next business day.
• Assist team members as needed with client questions/issues and paperwork.
• Verify insurance, communicate with referrals team.
• Confirming all patient appointments prior to scheduled date.
• Manage wait times for patients in lobby. Communicate with team leads throughout the day.
• Handle deposits at the end of the shift and count cash drawer at the beginning and end of day.
• Handling cash transactions and making change for patients as needed.
• Check-in and check-out of patients.
• Responsible for opening and closing office.
• Travel to other Vivida Dermatology sites may be required to cover call outs.
• Other duties as assigned

REQUIRED EXPERIENCE/SKILLS:

• Medical Terminology
• EMR knowledge 
• 1-2 years of Insurance knowledge required
• 2 years front office experience required
• Excellent computer and phone skills are required for this role.
• Bilingual 

EDUCATION REQUIREMENTS:

• High school diploma required.

** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Vision: VIVIDA Dermatology will be recognized as the National leader in providing high quality, compassionate care to every procedural dermatology patient.

Mission: VIVIDA Dermatology provides exceptional care and state-of-the art treatments, giving our patients more confidence to face the future.

CORE VALUES

• Customer Service : Making every patient’s experience positive by having empathy and exceeding expectations.
• Integrity: Being completely honest and taking responsibility for our actions, both good and bad.
• Respect: Treating each other and patients as we would like to be treated.
• Happiness: Having a positive attitude and being cheerful, even on bad or stressful days.
• Efficiency: Performing each task in the most efficient, cost-effective way while maintaining high quality.