Front Desk Dental

Experienced Bilingual Dental Front Desk & Treatment Plan Coordinator

Tampa, Florida HMC Dental Services 6607 N Dale Mabry Hwy, Tampa FL 33614 Monday Friday

We are looking for a highly organized, fast-paced, detail-oriented Dental Front Desk & Treatment Plan Coordinator who understands that the front office is the heart of patient experience, production, and office flow.

This is NOT a basic receptionist position. We are seeking a true leader who can confidently manage scheduling, insurance verification, treatment presentation, patient communication, and financial coordination in a high-volume dental environment.

What We Are Looking For

We want someone who:

Has real dental front desk experience

Knows how to use Open Dental efficiently

Can explain treatment plans and insurance coverage clearly to patients

Understands PPO, Medicaid, Medicare Advantage, frequencies, limitations, downgrades, and patient portions

Moves fast without losing accuracy

Can multitask under pressure while staying professional and organized

Is confident collecting payments and discussing finances

Understands the importance of schedule management and production goals

Provides exceptional customer service in English & Spanish

Core Responsibilities

Front Desk Operations

• Manage patient check-in and check-out efficiently
• Answer high-volume calls professionally
• Schedule appointments strategically to maintain provider productivity
• Confirm appointments daily and manage cancellations using active waitlists
• Handle no-shows immediately and reschedule effectively
• Verify insurance eligibility and benefits accurately
• Collect co-pays, balances, and payments at time of service
• Maintain complete and accurate patient records
• Upload all required documentation before treatment
• Coordinate patient transportation when required
• Maintain HIPAA compliance at all times

Treatment Plan Coordination

• Present dental treatment plans confidently and professionally
• Explain procedures, insurance coverage, limitations, and patient financial responsibility
• Review estimated out-of-pocket costs with patients
• Help patients understand financing options and payment arrangements
• Follow up on pending treatment to increase case acceptance
• Communicate effectively with providers and clinical team
• Ensure all treatment plans, insurance breakdowns, consents, and documents are uploaded into Open Dental

Requirements

Minimum 2 years of dental front desk or treatment coordinator experience required

Experience with Open Dental required

Bilingual English/Spanish required

Strong understanding of dental insurance and treatment presentation required

Must be highly organized and detail-oriented

Must multitask efficiently in a fast-paced environment

Must communicate professionally and confidently with patients

Must be reliable, accountable, and performance-driven

Leadership Expectation

We are not looking for someone to simply answer phones.

We are looking for someone who:

Takes ownership

Understands urgency and efficiency

Helps drive office production

Maintains structure and organization

Solves problems independently

Supports team workflow and patient satisfaction

Operates with professionalism and accountability at all times

What We Offer

Competitive compensation based on experience and performance

Stable full-time position

Growth opportunities within a multi-location organization

Structured and professional work environment

Leadership focused on excellence, accountability, and high performance

Opportunity to grow within a technology-driven dental organization

About HMC

HMC is a multi-location dental organization focused on delivering high-quality patient care with efficiency, compassion, and innovation. We are building a strong team of professionals committed to excellence, accountability, and exceptional patient experiences.

HMC is an Equal Opportunity Employer.

Humanitary Medical Center