Inside Account Specialist

Account Specialist

Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

The Account Specialist works with low touch accounts that are declining, underpenetrated and new (&$60K annual revenue) to win back their recently lost business or grow underpenetrated business. Account Specialists engage customers remotely by phone, video, and digital communication to win-back and retain sales as well as facilitating introductions to our category experts for more complex business needs. This role is part of a team and does not have assigned accounts It is a high velocity sales position that leverages a prioritized customer insights tool to engage and sell to contacts across the entire standard and low touch customer segment.

What you'll be doing:

• Engage customers who have significantly declined or underpenetrated through phone, video, and/or digital correspondence to drive customer win-back/retention
• Strategically analyze reason for declines or under penetration to target the correct contacts and categories.
• Meet weekly and monthly sales lift targets and KPIs set by sales leadership
• Consistently meet activity goals and daily metrics - outbound dials, sell time, and engagements.
• Provide excellent service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Utilize CRM software to manage customer interactions, track sales activities and maintain accurate records.
• Manages funnel & pipeline to closed stages
• Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists and Customer Service Teams.
• Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
• Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience. Participate in training programs and workshops to enhance sales skills, product knowledge, and customer relationship management abilities.
• This role must understand all of Staples different contract types and account setups to effectively sell to customers.
• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

What you bring to the table:

• Persuasive communication skills, with an emphasis on active listening.
• Excellent organizational and time management skills.
• A solution-oriented mindset with a focus on results and self-motivation.
• Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base.
• Ability to thrive in a team-oriented sales environment.
• Coachable, with the ability to adapt and incorporate feedback effectively.
• Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs.

What's needed- Basic Qualifications:

• 1+ year account management or related experience
• Previous experience with MS Word, Outlook, Excel, and PowerPoint.
• High school diploma / GED

What's needed- Preferred Qualifications:

• Bachelor's degree
• Industry knowledge a plus.
• Experience with business-to-business sales process.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.