Seasonal Guest Attendant (Server/Runner)

Guest Attendant

Our Guest Attendants will have the pleasure of serving our theater guests and being their point of contact for a variety of functions within the venue, including finding their theater, answering questions, confirming/taking orders in the theater, delivering food and beverages, and processing payments.

They have a laser focus on creating a world-class hospitality experience while staying focused on Alamo Drafthouse Cinema's high standards so our guests can enjoy a safe, clean, distraction-free and enjoyable environment.

Our Mission

To ensure every guest and teammate has an awesome experience and is excited to come back.

What We Offer

• Competitive pay
• A fun workplace!
• Flexible scheduling
• Discounted food
• One free movie per month
• Health insurance
• 401 K

Core Role Responsibilities

• Weekend and evening availability for the entire summer season is a must
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
• Responsible for all guest-facing interactions and the overall guest experience in the theater
• Maintains the highest safety standards and follows all protocols to keep our teams and guests healthy
• Maintains world-class cleanliness standards for the venue - theater seats, handrails, tables, the lobby, and commonly touched areas
• Maintains a working knowledge of the films and events playing in our theaters
• Maintains a working knowledge of our core and limited-time-only "LTO" menu offerings
• Owns the lobby and seating experience, announces theater seating, guides guests to theaters/facilities as needed, communicates with venue leadership as appropriate
• Troubleshoot guest issues with the support of the management team
• Maintains a positive and team-driven atmosphere
• Performs assigned opening and closing duties on specified shifts
• Launches and manages the guests' orders from POS entry to delivery
• Ensure order cards, safety, and guests' needs are being taken care in multiple theaters
• Organizes and leads the theater cleans, ensuring that each occupied seat is marked and cleaned, and sanitized before the next film
• Maintains kindness and understanding

Qualifications

• Must be available to work on nights and weekends throughout the summer season
• Proven ability to work collaboratively in a fast-paced work environment
• Must be able to execute light lifting, up to 30 lbs and stand in place for extended periods
• Experience in high volume restaurant/theater environment a plus
• Able to walk up and down stairs many times over a course of hours
• Schedule flexibility - early mornings, late nights, weekends, holidays
• Ability to move with caution and operate in a busy/sometimes loud environment
• Being a cinephile is a plus!

Alamo Drafthouse Cinemas