Seasonal Guest Attendant (Server/Runner)
Alamo Drafthouse Cinemas
Guest Attendant
Our Guest Attendants will have the pleasure of serving our theater guests and being their point of contact for a variety of functions within the venue, including finding their theater, answering questions, confirming/taking orders in the theater, delivering food and beverages, and processing payments.
They have a laser focus on creating a world-class hospitality experience while staying focused on Alamo Drafthouse Cinema's high standards so our guests can enjoy a safe, clean, distraction-free and enjoyable environment.
Our Mission
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
What We Offer
- Competitive pay
- A fun workplace!
- Flexible scheduling
- Discounted Food
- One Free Movie per month
- Health insurance
- 401 K
Core Role Responsibilities
- Weekend and evening availability for the entire summer season is a must
- Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
- Responsible for all guest-facing interactions and the overall guest experience in the Theater
- Maintains the highest safety standards and follows all protocols to keep our teams and guests healthy
- Maintains world-class cleanliness standards for the venue - theater seats, handrails, tables, the lobby, and commonly touched areas
- Maintains a working knowledge of the films and events playing in our theaters
- Maintains a working knowledge of our core and limited-time-only "LTO" menu offerings
- Owns the lobby and seating experience, announces theater seating, guides guests to theaters/facilities as needed, communicates with venue leadership as appropriate
- Troubleshoot guest issues with the support of the management team
- Maintains a positive and team-driven atmosphere
- Performs assigned opening and closing duties on specified shifts
- Launches and manages the guests' orders from POS entry to delivery
- Ensure order cards, safety, and guests' needs are being taken care in multiple theaters
- Organizes and leads the theater cleans, ensuring that each occupied seat is marked and cleaned, and sanitized before the next film
- Maintains kindness and understanding
Qualifications
- Must be available to work on nights and weekends throughout the summer season
- Proven ability to work collaboratively in a fast-paced work environment
- Must be able to execute light lifting, up to 30 lbs and stand in place for extended periods
- Experience in high volume restaurant/theater environment a plus
- Able to walk up and down stairs many times over a course of hours
- Schedule flexibility - early mornings, late nights, weekends, holidays
- Ability to move with caution and operate in a busy/sometimes loud environment
- Being a cinephile is a plus!
Vacancy posted 3 days ago
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