Customer Service Representative

Customer Service Representative

Hire Up Staffing Services

Schedule: Monday Friday | 8:00 AM 5:00 PM

Pay Rate: $19.50 $20.50 per hour

Responsibilities:

• Provide exceptional customer service and maintain positive client relationships
• Assist customers with inquiries related to billing, invoicing, and account information
• Perform high-volume and accurate data entry tasks
• Answer and direct incoming phone calls with professionalism and excellent receptionist etiquette
• Perform general clerical duties including filing, scanning, billing, data entry, and document management
• Identify and resolve documentation discrepancies and errors
• Communicate effectively with customers, management, team members, and drivers
• Maintain confidentiality and professionalism in all interactions
• Prioritize tasks efficiently and manage multiple responsibilities in a fast-paced environment
• Learn and navigate company software and computerized systems quickly
• Support the Account Manager with daily operational and customer service tasks

Qualifications:

• Strong data entry skills with a high level of accuracy and attention to detail
• Advanced proficiency in Microsoft Excel and other Microsoft Office programs including Word and Outlook
• Professional phone presence with excellent receptionist and customer service skills
• Strong clerical and administrative support experience
• Excellent written and verbal communication abilities
• Strong organizational and problem-solving skills
• Ability to multitask, prioritize, and work efficiently under pressure
• Ability to observe confidentiality protocols
• NavSoft experience is a plus, but not required; experience with similar software systems is highly preferred
• Accounts Receivable / Accounts Payable experience is a plus, but not required
• Positive attitude with a proactive approach to daily tasks

If you are dependable, organized, and looking for an opportunity to grow with a great company, we encourage you to apply today!