Consumer Experience Agent

Job Description

Job Description

RemX is seeking Onsite -Inside Sales Reps/Customer Service

Temp to Hire - Work Schedule: Mon - Fri 8-5 Payrate: $20 - $21/hr.

Order Management & Customer Support

• Manage the full order lifecycle within the ERP system from order receipt through shipment and post-shipment support.
• Process orders, returns, credits, cancellations, extensions, and other order-related transactions accurately and efficiently.
• Monitor order activity, including new orders, backorders, fill rates, cancellations, and customer-specific requirements.
• Research inventory availability and proactively monitor inbound receipts to support fulfillment of open customer orders.
• Respond to internal and external customer inquiries regarding order status, product availability, UPC information, pricing, shipment tracking, proof of delivery, and other order-related matters.
• Take ownership of customer issues through resolution, including post-shipment concerns, ensuring timely communication and follow-up.
• Qualifications:
• High school diploma required; Bachelor's degree preferred.
• Minimum 2 years of experience in customer service, order management, account support, or a related business function preferred.
• Working knowledge of ERP systems required; experience with SAP S/4HANA is a plus.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word, Teams, and Copilot.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.