Maintenance Technician I

Job Description

The purpose of the Engineering Technician I is to maintain the cosmetic appearance of all the buildings and grounds in both the interior and exterior of the entire property.


This individual must familiarize themselves with Hilton Grand Vacations Procedures in addition to OSHA standards and Hilton Grand Vacations Safety Handbook, this individual must also display the flexibility to deal with ever-changing situations as it pertains to guest, owners, associates, and workload.


In addition, this position must possess basic knowledge in Electrical, HVAC, Plumbing, Mechanical Equipment, Carpentry, Painting, Appliance repair, Flooring repair, and general building trades.

Here's why you will love It here:

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Driven Compensation
• Recognition Programs and Rewards
• Travel Discounts Program: Discounted Hilton hotel rates worldwide: Our Go Hilton Team Member Travel Program offers deeply discounted rates. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Specific Job Duties

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Ability to address the concerns and maintenance needs of guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift. This work shall include but not limited to landscaping, hardscape repairs, assets cleaning, guest call, non guest calls.
• Pass on written communication to Supervisors. Daily logs must be filed in logbook, and work orders must be completed in the MMS or local tracking system.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures
• Follow all safety procedures when performing duties.
• Ensure OSHA standards are followed at all times.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.

Job Requirements

• High School Diploma or GED (preferred)
• A minimum of six months customer service and/or hospitality experience
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Possess a team player attitude and able to take direction from Engineering Manager.
• Possess and display a positive attitude

Come and experience the difference in working for a company that values each one of its employees! "Where You Belong" isn't just a tagline - it's a promise.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Specific Job Duties

• Provide excellent service to both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Ability to address the concerns and maintenance needs of guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Complete work orders including preventive maintenance and planned corrective daily work orders reported by engineering management, front desk, or otherwise assigned during the shift. This work shall include but not limited to landscaping, hardscape repairs, assets cleaning, guest call, non guest calls.
• Pass on written communication to Supervisors. Daily logs must be filed in logbook, and work orders must be completed in the MMS or local tracking system.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures
• Follow all safety procedures when performing duties.
• Ensure OSHA standards are followed at all times.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week.

Qualifications

Job Requirements

• High School Diploma or GED (preferred)
• A minimum of six months customer service and/or hospitality experience
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Possess a team player attitude and able to take direction from Engineering Manager.
• Possess and display a positive attitude

About Us

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.