Service Advisor - Chevrolet Arlington, MA

Job Description Document customer's vehicle concerns and reasons for bringing their vehicle in for service/repair Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database Manage customer complaints or issues with professionalism Pay: From $90,000.00 per year McGovern Chevrolet of Arlington, part of the McGovern Automotive Group - part of a growing automotive dealership group - is hiring an Experienced Service Advisor to join our exceptional team in Arlington, Massachusetts! Service Advisor Responsibilities Document customer's vehicle concerns and reasons for bringing their vehicle in for service/repair Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database Manage customer complaints or issues with professionalism Service Advisor Qualifications Maintains core knowledge of products and product updates Possesses excellent verbal and written communication skills Meets deadlines, prioritizes assignments, and multi-tasks under pressure Is self-motivated, organized, detail oriented, and success driven Is team-oriented with a desire to achieve both individual and collective goals Understands and complies with federal, state and local regulations Holds valid driver's license Able to pass background and drug screenings McGovern Automotive Group is an Equal Opportunity Employer and is a drug-free workplace. Job Type: Full-time Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Work Location: In person #J-18808-Ljbffr McGovern Automotive Group