Reporting & Process Improvement Analyst

The Business Process Analyst, Reporting executes day‑to‑day reporting operations to deliver accurate, timely, and actionable information to business stakeholders. Working closely with the Business Process team, the Data Insights & Reporting Center of Excellence (COE), and regional and national partners, this role supports, troubleshoots, and validates reports, performs quality assurance, and produces and maintains documentation to ensure consistent interpretation and strong user adoption. Program and Change Management Monitor reporting intake channels; apply triage and prioritization rules to ensure requests are logged, contextualized, and routed into the backlog or operational queue. Participate in backlog refinement, sprint planning, acceptance testing and release preparation. Manage in‑flight work for active reporting requests and enhancements; track progress, coordinate dependencies, identify and escape blockers, and ensure timely handoffs to delivery teams. Coordinate across teams during sprints/releases to ensure deployment readiness and post‑release stabilization; maintain transparent communication to stakeholders. Apply change‑management principles in all stakeholder interactions to foster adoption and cross‑departmental alignment. Reporting Support and Training Provide 1st level support to colleagues by gathering missing context, providing immediate user coaching when appropriate, and attempting simple, documented fixes or workarounds. Perform 2nd-level troubleshooting: reproduce reported issues in non‑production environments and inspect report logic and extracts to isolate the likely root cause. Assess data integrity and quality: reconcile source records against reporting outputs. Differentiate training/user‑error from technical defects: evaluate user steps, identify knowledge gaps, deliver concise coaching or quick guides, and elevate reproducible technical defects into bug tickets with step‑by‑step evidence. Communicate frequently and transparently with stakeholders: provide timely incident status updates, expected next steps, estimated timelines, and closure confirmation; document incident resolution details. Assist technical teams with incident resolution by providing reproduction steps, sample records, screenshots, sample data results, expected vs. actual outputs, and supporting documentation. Reproduce reported bugs, validate fixes, and close tickets when verification criteria are satisfied. Test reported bugs, validate enhancements, and perform QA testing on new or changed reports pre‑ and post‑release to confirm accuracy. Serve as subject‑matter expert for Epic reports: understand reports, consult stakeholders, triage and prioritize ad‑hoc requests, and configure Epic reports to meet requirements. Create and maintain clear, authoritative documentation: quick‑reference materials explaining report logic, UX, data sources, calculations, and use cases. Produce and preserve procedures, SOPs, release notes, roadmaps, and quick‑reference materials to support onboarding and operational consistency. Participate in regional orientation and role‑based training programs (workshops, demos, etc.). Process Improvement and Quality Assurance Apply process‑improvement best practices and data governance principles to identify root causes, prioritize opportunities, and implement solutions that increase efficiency, quality and consistency. Execute established controls, QA processes and KPIs to monitor end‑to‑end reporting performance and sustain improvements. Identify systemic problems (data, platform, design) and escalte with reproducible steps and recommended next actions. Liaison between business users and technical teams; translate business needs, validate technical solutions, and ensure implementation partners have needed context. Recommend how system enhancements and new features can improve business outcomes; act as point of contact for escalated system issues and coordinate timely resolution. Monitor incident trends and adoption metrics; capture recurring user pain points and perform root cause analysis to prioritize improvements. Translate user feedback and observed trends into prioritized insights; collaborate with Data Insights & Reporting COE, product, and tech teams to implement fixes and document updates. Participate in governance meetings to gather regional feedback, confirm stakeholder alignment, prioritize change requests, and implement change‑management steps. Our future colleague We’re looking for candidates with the following skills and experience: 3–5 years direct experience with Applied Epic data, workflows, and reporting. Hands‑on experience providing 1st/2nd‑level support for enterprise reporting, analytics operations, or systems that produce business reports. Practical understanding of data quality concepts (completeness, accuracy, timeliness) and basic data governance/privacy controls. Able to explain technical requirements to non‑technical users and assess system impacts when designing process changes. Strong customer‑service mindset: timely communication, empathy, and clear expectations. Excellent written and verbal communication, detail oriented, highly organized, customer focused, resilient under pressure, and committed to delivering sustainable results while demonstrating organizational values (integrity, collaboration, passion, innovation, accountability). Familiar with change‑management principles to drive adoption and manage people/process/technology impacts. Benefits Generous time off, including personal and volunteering. Tuition reimbursement and professional development opportunities. Health and welfare benefits, tuition assistance, 401K savings, and other retirement programs. Employee assistance programs. Physical Demands & Work Environment Occasional travel may be required, including off‑site venues, overnight stays, and visits to other operating companies. Work occurs during regular day hours with occasional extended hours and schedule flexibility. Flexible location within reasonable proximity to an MMA office. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. Salary The applicable base salary range for this role is $74,600 to $139,100. Base pay will be determined on factors such as experience, skills, training, location, certifications, education, and applicable minimum wage requirements. In addition to the base salary, this position may be eligible for performance‑based incentives. In addition, we offer a competitive total rewards package including health and welfare benefits, tuition assistance, 401K savings, retirement programs, and employee assistance programs. Applications will be accepted until April 30, 2026. #J-18808-Ljbffr Marsh McLennan