Customer Service and Sales Development Rep

Job Description

Job Description

Be part of something bigger. DuctMasters in Weston, Florida is adding a Customer Service and Sales Development Rep to our team! Join us in this full-time role to become a major part of our customers' satisfaction and our business's continued growth.About Us:DuctMasters is a leading indoor comfort solution provider, specializing in air conditioning, duct cleaning, and decontamination for over 29 years. As a licensed and insured air-conditioning contractor in Florida, we prioritize improving indoor air quality. Our certifications from the National Air Duct Cleaners Association (NADCA) and A+ rating from the Better Business Bureau (BBB) demonstrate our commitment to quality.Our Qualifications:1+ years of experience in a customer service, sales development, call center, or another customer-facing roleFluent verbal and written English communication skillsProfessional phone etiquetteFlexibility to work an after-hours and weekend shift rotation (we will provide advance notice)Punctuality, reliability, and a professional appearance/attitudeIt 'd be a plus if you're bilingual in English and Spanish! We need a friendly, organized, and attentive person as our Customer Service and Sales Development Rep. If that sounds like you, keep reading!What You'll Do:Our Customer Service and Sales Development Reps have a Monday to Friday schedule, with some flexibility on times (7:00 am - 4:00 pm, 8:00 am - 5:00 pm, or 8:00 am - 6:00 pm).You're the point-of-contact for customers in need of residential and commercial HVAC services, promptly answering inbound phone calls and responding to web form submissions to book service appointments. Highly detail-oriented, you'll take down customer information, record job details, and schedule appointments in ServiceTitan. You'll provide real-time support to the dispatchers and technicians as needed to keep our workdays smooth and productive. Additionally, you'll make outbound phone calls to respond to missed calls and follow up with online leads. You'll strive to convert leads into booked services, and you'll earn incentives for every successful appointment! This role will grow as our company does, and you may be asked to take on additional responsibilities if needed.What We're Offering:Experience -based pay of $14.00 - $20.00/hourAbility to earn incentives for scheduling appointmentsPerformance bonusesAnnual sick time6 paid holidays (including a floating birthday)Annual paid vacation timePaid expensesAccess to a company vehicleGas reimbursementInsurance benefitsA 401(k) planGrowth opportunitiesSupportive and collaborative work environmentServing various institutions, businesses, and homeowners, we take pride in delivering clean indoor air. Join our team of dedicated professionals and enjoy competitive compensation, great benefits, and opportunities for growth. Give your career a boost by completing our short initial application today!Must be able to pass a background check and drug screening.