Patient Services Coordinator - Clinical

Patient Services Coordinator - ClinicalExplore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.The Patient Services Coordinator - Clinical is responsible for scheduling home visits for field staff and assisting with the coordination of patient care. Working under the direction of the Clinical Manager, this role ensures proper utilization of clinical resources to maximize care center capacity and productivity.Primary Responsibilities:Ensures patient assessment visits including all Oasis visits are scheduled and performed timelyPrepares weekly clinician schedules. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being metEnsures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacityEnsures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolutionWorks collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care centerManages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Clinical ManagerMonitors hospitalized patients, communicating and ensuring the team follows up as necessaryCompletes requested schedules ensuring all orders and services (e.g. lab draw, supervisory visits, add-on visits or disciplines etc.) are included as requiredSupports Clinical Manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team and other office personnelRuns all applicable reports and responds to workflow taking appropriate actionsAssists with internal or external transfer of patients between care centers and/or Hospice servicesIf a licensed clinician and meets all criteria to be a field clinician, may provide direct patient care as necessary and only in times of an emergencyMay be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needsIn the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care centerIf a licensed clinician, may obtain verbal orders for patients and documents as applicablePerforms other duties as assignedRequired Qualifications:Current, active, and unencumbered LPN/LVN or RN license in the state of assignment1+ years of administrative experience in a healthcare environment1+ years of scheduling experience in a healthcare environmentAbility and willingness to travel as required by the businessValid driver's license, reliable transportation, and required automobile insurancePreferred Qualification:1+ years of scheduling experience in a healthcare environmentPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $19.60 to $29.40 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.