Service Account Coordinator

Service Scheduler

The Service Scheduler is responsible for planning and scheduling of our Field Service Technicians for installations, repairing maintenance work by working with customers and aligning service based on available hours, location, travel times and skillset of the individual technicians. In addition, this position will be expected to identify opportunities for additional leads and upselling of a broad range of other service products.

Responsibilities:

• Manage order intake and coordination of customer inquiries for service calls by phone, fax and E-Mail
• Answer customer inquiries to provide scheduling to customers who require technical service.
• Review the customer machine information in system, review the service tech schedules, coordinate time for service
• Maintain job cases and scheduling system
• Maintain service management system and create invoices. Manage invoice corrections arid rebills
• Send quotes, order confirmations and invoices to customers.
• Assist Regional Service Managers in scheduling and closing out open orders and with annual inventories for the Field Service Technicians.
• Determine and communicate possible opportunities for additional products and services based on customer needs
• Work with other departments as needed, such as Customer Service, Engineering, etc.
• Assist the back office with:
• Invoicing of customer service calls and maintenance contracts
• The processing of combined service and spare parts inquiries from end customers and service techs on the preparation of offers
• Coordination of technical issues, support with spare parts identification, general telephone support between customers, service technicians and the Technical teams
• Other related administrative activities in the department
• Deliver consistent and professional customer service internally and externally
• Other duties as assigned.

Requirements:

• Minimum of 3 years of customer service or dispatching experience
• Scheduling/dispatching experience preferred
• Strong verbal and written communication skills
• Must possess account management skills with the ability to upsell area passion for customer service
• Must be adaptable and able to manage ambiguity
• Able to problem solve, manage and provide customer solutions
• Able to organize and manage their workload
• Strong decision maker, able to manage their desk and think on feet
• Must be collaborative and willing to be a team player

Computer Skills:

• Proficient in MS Office (Excel, PowerPoint, and Word)
• Experience with CRM a plus
• Experience with ERP systems (particularly D365 or Navision) a plus

Education:

• High School diploma or equivalent required

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.