Learning Management Specialist Intern

Learning Management Specialist Intern

Union Home Mortgage's L.E.A.D Internship Program's goal is to provide a fun, interesting, and real-world environment for our interns to learn about the industry, be educated by Sr. Leadership and their peers, achieve their personal goals and develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow as they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business! Our interns are treated like full-time partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio.

An LMS intern will be responsible for working within the training team to support its information systems and technology efforts with an emphasis on the learning management system. It includes the design and development of world-class training content for partners across the country, in addition to administering the LMS, extracting data for creating reports, helpdesk ticketing, project management, SharePoint page design and modifications while supporting the team's LMS administrator, instructors, leadership program coordinator, publications staff, and knowledge tool specialists. This role will require a strong working knowledge of Microsoft Windows and Office applications including Word, Excel, and Teams. Our team seeks enthusiastic intern candidates with excellent communication skills that want to contribute to the team and develop real-world skills.

Duties and Responsibilities

• Administer user accounts, course catalogs, and system configuration settings in the LMS
• Troubleshoot helpdesk tickets regarding LMS requests and reported issues
• Work effectively with department managers and UHM SMEs to develop instructional content
• Publish and audit courses utilizing eLearning and project management applications
• Analyze and redact loan documents for training purposes
• Create and edit SharePoint web pages for training and other UHM departments
• Evaluate new applications & features for eLearning and other training team applications
• Conduct LMS demonstrations for new hires and loan officers
• Complete internal and external training to stay up to date on eLearning techniques, the loan process, and mortgage industry terminology
• Participate in weekly training huddles and project meetings
• Generate data reporting and analytics for the training team including LMS usage, exam item analysis, and usage statistics on the company knowledge tool to various stakeholders

Qualifications

• Strong verbal and written communication skills
• Detail-oriented, critical thinking, and troubleshooting skills
• Skilled at multi-tasking while staying organized
• Able to work in a fast-paced environment with strict time deadlines
• Professional phone, email, chat and screen-sharing skills
• Positive attitude, optimistic outlook and willingness to be part of a team
• Quick to learn new technologies and applications for creating eLearning
• Business analyst skills to improve team processes, develop macro-enabled spreadsheets, and communicate best practices

Education & Experience

• Pursuing a 2 or 4-year degree in Information Technology/Systems, Business (Administration, Analytics, Applied Technology), Instructional Design, Education, or a related field.
• Experience with working in a Microsoft Windows environment and with Word, Excel, Teams
• Willingness to learn instructional design and work with video editing tools
• Strong communication skills