Head Teller Supervisor

Location 215 E Cypress St, Kennett Square, PA 19348 Hours Monday - Thursday: 8:30 am – 5:00 pm Friday: 8:30 am – 6:00 pm Saturday: 9:00 am – 12:00 pm (Must be flexible around branch hours) Function Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Assumes responsibility for the efficient and effective operation of customer service activities. Responsibilities Prove competencies and operational excellence mindset in bank operations. Maintain accuracy and balancing skills with a balancing rate of 85%. Assist in supervisory responsibility for the efficient and effective operation of the branch customer service function. Complete the Bank’s leadership (STELLAR) program as assigned by branch leadership, in partnership with Employee Services Training and Development. Complete leadership trainings as scheduled. Supervise staff in collaboration with the Branch Manager. Oversee training, onboarding and mentoring of new Tellers. Provide technical and operational assistance to Tellers. Provide oversight to properly execute operational policies and procedures for the front line. Demonstrate knowledge and successfully execute consumer bank service standards, offering each customer exceptional service as outlined in the branch playbook and customer insight surveys. Establish schedules and ensure required operating policies and procedures are implemented and followed. Coach frontline sales team members regarding use of computer systems, S&T service standards, and knowledge of S&T policies and procedures to protect customers and the bank from fraud. Allocate branch tasks and assist in training personnel. Handle difficult problems and unusual tasks in a manner consistent with bank policies. Perform satisfactory annual Operation Assessment Review (OAR). Contribute to branch goals and sales and service standards as outlined in the branch playbook. Execute professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers. Utilize Sales & Service Opportunity tool to personally track customer(s) introduced to a banker. Maintain a positive relationship with bank customers, consistently recommend S&T products and services. Ensure daily office settlement of all applicable retail operations, processes, and functions. Assist customer service representatives with proof and reconcilement problems. Oversee maintenance of vault cash levels, coin and currency shipments, and related responsibilities. Oversee branch reporting requirements, such as monthly tracking sheets and logs. Operate a customer service window most of the time. Maintain good working relationships with bank employees in other departments. Demonstrate strong interpersonal skills, work independently and as a team player to contribute to branch success. Education & Experience Requires a high school diploma or equivalent, plus specialized training or a two-year degree. Two to five years of general business experience. One to two years of supervisory experience preferred. Successful completion of the retail training program required. Physical Demands Operate a keypad device: 70% of the day. Operate electronic equipment: 10% of the day. Operate office equipment: 10% of the day. Stand: 2 hours per day in a straight position. Sit: 5 hours per day in a leaning position. Routinely lift up to 10 lbs., 2 times per day. Maximum lift 20 lbs., one time per day. Occasionally lift and/or move up to 50 lbs. Manual dexterity for typing and data entry up to 40% of the business day. Specific vision requirements: close vision of 18"–20" for computer work. Salary Salary Range: $20.00 - $38.76 Equal Opportunity Employer Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. #J-18808-Ljbffr S&T Bank