Assistant Director for Guest & Greek Housing

POSITION OBJECTIVE

Leads the university's summer conference and guest housing programs with an annual revenue goal exceeding $2 million. The Assistant Director partners with Facilities, Dining, and Access Services to deliver responsive, coordinated, and high-quality experiences that support University Housing's mission. The Assistant Director serves as the primary liaison between University Housing, the Office of Greek Life, city officials, landlords, and fraternity/sorority leadership to foster responsible tenancy, proactive communication, and collaborative community relations.

ESSENTIAL FUNCTIONS

Lead the planning and execution of the university's summer conference and guest housing programs. Coordinate housing logistics, group assignments, and client communications. Partner with campus departments to provide housing, dining, parking, and custodial support. (20%) Serve as primary liaison to chapter presidents, house corporations, and national organizations regarding housing policies, facility standards, and operational expectations. Facilitate meetings and guide budgeting, property care, and policy compliance. (15%) Manage client relationships and identify growth opportunities within conference and guest housing operations. Achieve annual revenue targets exceeding $2 million through proactive marketing, rate analysis, and service improvement initiatives. (15%) Manage Greek housing operations, including lease administration and compliance with university and municipal standards and deliver training for chapter house managers and student leaders on housing safety, maintenance, and emergency preparedness. (10%) Supervise a team of 1-2 graduate student interns and 5¿10 student employees. Oversee recruitment, scheduling, training, and performance management. Foster a team culture centered on accountability, professionalism, and student development. (10%) Implement tools and processes to measure customer satisfaction, service quality, and operational efficiency. Analyze trends, prepare reports, and recommend improvements to enhance the experiences of residents and guests. (10%)

NONESSENTIAL FUNCTIONS

Plan and coordinate University Housing participation in outward-facing events such as University Open Houses, Admitted Student Days, and departmental tours. Collaborate with Undergraduate Admission, Residence Life, and Campus Services to present housing information, showcase guest accommodations, and represent University Housing to prospective students, families, and visitors. Ensure that materials and presentations accurately reflect the department's programs and customer service values. (5%) Ensure customer service and guest housing operations follow university policies, risk management practices, and financial procedures. Maintain confidentiality and uphold university and departmental standards of conduct. (5%) Participate in the departmental on-call rotation. (5%) Perform other duties as assigned. (5%)

CONTACTS

Department: Continuous contact with the Associate Director, Facilities Coordinator, Business Analyst, and Department Assistants to coordinate operations and service delivery. University: Regular contact with Residence Life, Facilities Services, Dining, Access Services, Campus Services, and Student Affairs to ensure effective collaboration. External: Regular contact with conference clients, vendors, and service providers to support housing operations and guest satisfaction. Students: Daily contact with residents and student staff to address service needs, training, and operational support.

SUPERVISORY RESPONSIBILITIES

Direct supervision of: Graduate student intern(s) and Student Summer Conference staff. Responsible for hiring, training, scheduling, evaluating, and developing staff to achieve departmental goals and ensure excellent customer service.

QUALIFICAITONS

Experience: 4 to 6 years of progressively responsible experience in university housing, hospitality management, conference services, or related customer service administration. Supervisory experience required. Education: Bachelor's degree required; Master's degree in higher education administration, business, hospitality, or a related discipline preferred.

REQUIRED SKILLS

Demonstrated ability to lead and assess large-scale customer service operations. Experience managing conference or hospitality programs, including scheduling, billing, and client relations. Strong organizational, administrative, and communication skills with attention to detail and follow-through. Knowledge of housing systems (e.g., StarRez) and proficiency with Microsoft Office and data management tools. Ability to analyze service metrics and translate data into operational improvements. Effective supervisory and coaching skills; proven success managing professional and student staff. Demonstrated commitment to fostering a respectful, collaborative, and supportive environment in service delivery and staff management. Financial management experience, including budgeting, forecasting, and revenue tracking. Ability to work collaboratively across departments and manage competing priorities in a fast-paced environment. Ability to meet consistent attendance and interact effectively with colleagues, supervisors, and customers face-to-face. Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. Willingness to learn and utilize Artificial Intelligence (AI).

WORKING CONDITIONS

General office environment with frequent movement between residence halls and administrative offices. Requires evening and weekend work during peak operations (move-in/out, summer conferences). May involve occasional lifting of packages and materials up to 25 pounds. Position participates in the housing on-call rotation and may respond to after-hours service concerns. #J-18808-Ljbffr